Acuriant Technologies is a next-generation separation and filtration company formed through the merger of Acuriant and Nanostone Water. By combining precision polymeric membranes with robust ceramic ultrafiltration, we deliver dual-technology solutions that improve yields, advance sustainability, and reduce costs in demanding applications across dairy, food & beverage, life sciences, manufacturing, water, and semiconductors. With operations in the U.S. and Germany, we pair technical expertise with client-focused innovation.

What You’ll Do

Providing first and second level support and troubleshooting for end users' hardware, software, and network-related issues, primarily for desktop computers, laptops, servers, switches, firewalls, and remote access appliances (Meraki)
Installation, configuration, and maintenance of desktop systems, software applications, and peripheral devices such as printers, scanners, monitors, and smartphones
Setting up new workstations and performing hardware and software upgrades as needed
Ensuring that technical support requests are resolved in accordance with the defined service level agreements (SLAs) and immediately escalating critical incidents
Documentation of all support activities, including solutions, troubleshooting steps, and user interactions in a ticket system
Assisting in maintaining an accurate inventory of hardware and software assets
Performing regular preventive maintenance activities, including system updates, patches, and security checks
Conducting basic training for end users on the use of hardware and software, best practices, and security awareness
Developing IT policies and adapting them to process changes, establishing new policies
Current status documentation of the operating network, including international conditions

What We’re Looking For

Completed apprenticeship as a IT specialist (m/f/d) or comparable qualifications
3 years of professional experience as a desktop support technician or in a comparable position
Knowledge of Windows operating systems, Unix
Knowledge of network administration (LAN, WAN, VPN)
Knowledge of Windows, MDM, and M365 (e.g., Microsoft 365, Azure)
Experience in data warehouse development (SQL, Python, .NET, C#).
Strong understanding of computer hardware, including desktops, laptops, printers, and peripherals
Proficiency in diagnosing and troubleshooting hardware and software problems
Basic knowledge of networking principles, TCP/IP, and troubleshooting connection problems

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Acuriant Technologies Inc.

Jobs:

IT Desktop Support Technician

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