Rent & Service Charge Specialist

Location: Remote

Salary : £34,800

Vacancy Type: Full-time

Closing date: 12 May, 2026

Are you passionate about delivering exceptional customer service while working with financial data and housing regulations? Do you thrive in a role that blends analytical thinking with empathetic communication? If so, they would love to hear from you!

As a Rent & Service Charge Specialist , you’ll play a vital role in ensuring our customers receive clear, accurate, and fair service charge information—while supporting them every step of the way.

You’ll be responsible for preparing and issuing accurate rent and service charge notifications, managing budgets and reconciliations, and ensuring financial transparency for our customers. You’ll handle customer queries with empathy and professionalism, resolving complex issues and supporting legal and tribunal processes where needed.

Working closely with teams across the business, you’ll ensure compliance with leases and legislation, contribute to process improvements, and help deliver a seamless customer experience. Your work will directly support our commitment to financial viability, affordability, and putting customers at the heart of everything we do.

What they’re looking for

Proven customer service experience with a compassionate approach.
Strong analytical and financial skills, including budgeting and forecasting.
Excellent communication skills—able to simplify complex information.
A collaborative mindset and problem‑solving attitude.
Proactive approach in investigating enquiries and able to escalates where necessary.
Knowledge of housing regulations and service charge legislation.
Digitally confident across multiple platforms and systems.

Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document.

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