Strategy & Operations, Go-To-Market Senior Analyst

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California and with European headquarters in Amsterdam, the company leverages AI and machine learning to coordinate logistics across a global network of drivers and airlines. Airspace serves clients such as organ transplant agencies and high-tech manufacturers, delivering mission‑critical shipments on time.

Airspace has been rated one of America’s best Startup Employers, listed as a CNBC Disruptor 50 company, and has raised more than $140m from investors including Telstra Ventures and HarbourVest Partners.

Overview

The Senior Analyst will report to the Director of Strategy & Operations for Industrials, partnering with the Leadership Team and cross‑functional teams to develop and implement growth strategies, improve commercial and operational processes, and drive traction in adoption and retention. The role requires a proactive mindset—knowing what to do next, or if no next step exists, figuring out what the next step should be.

High‑Level Traits

Self‑starter with a knack for technology, operations, systems thinking, and tool & process building
Thrives in a fast‑paced environment and can work on several projects simultaneously
Willingness to learn, own problems, and partner with experienced individuals to define and implement solutions

Role Responsibilities

Strategy Formulation & Execution

Partner with the S&O team and Industrials Leadership to scope and execute strategic initiatives
Understand and solve complex business problems and support strategic decision‑making for department leaders and the C‑Suite through data analysis, research, and workshops, focusing primarily on revenue growth
Support the strategic vision of Airspace’s growth plans by preparing and leading strategy formulation sessions with the Director of S&O

Business Performance Management

Maintain a healthy sales operating cadence, define KPIs, and ensure KPI achievement through progress monitoring, tracking, and project management of the prospecting and sales pipeline
Collaborate with the Analytics team to build dashboards, reports, and forecasting tools to improve revenue predictability; maintain analytical tools that support customer operations and reporting requirements
Contribute to sales effectiveness by identifying short‑term and long‑range issues, recommending options, and implementing them with the Sales and Account Management teams

Process Engineering

Collaborate with department leaders (e.g., revenue, operations, finance) on cross‑functional projects to define, build, and deploy company‑wide processes, solutions, dashboards, and tools
Own projects and sub‑initiatives that improve end‑to‑end sales and operational processes, focusing on efficiency, scalability, and reportability
Become proficient in Salesforce and Looker, building reports and recommending system improvements in partnership with the S&O team

Strategic Account Support

Serve as Project Manager for High‑Value Prospect (HVP) logos, ensuring progress throughout the pipeline and onboarding project
Handle priority strategic tasks including margin analysis, pricing analysis, RFP responses, and basic Salesforce administration
Support Airspace’s solution‑based selling approach by identifying customer service requirements in the High Tech and Automotive verticals and translating them into internal project plans
Assist the sales organization in analyzing data and building compelling presentations

Required Skills

2–5 years of experience in an analytical role (management consulting, RevOps, S&O, data analytics, or BizOps)
MSc/MA from a leading academic institution or equivalent professional experience; STEM background preferred
Highly proficient in Google Sheets, Google Slides, Excel, and PowerPoint; SQL experience preferred
Systems and tools thinker who builds widely‑used tools and eliminates repetitive tasks
Comfortable working closely with Sales & Account Management leaders and understanding core Revenue KPIs
Experience creating reports from critical business systems such as Salesforce and Looker
Knowledge of a CRM (preferably Salesforce) and general RevOps KPIs/pipeline reporting
Direct experience synthesizing information from multiple sources and using data to substantiate recommendations and identify risk areas
Willingness to learn the operational and technological details of time‑critical logistics and air freight
Exceptional project management, organizational, and analytical reasoning skills
Excellent verbal, written, and interpersonal communication skills
Entrepreneurial and resourceful, solving problems when the path is not obvious
Positive attitude, mission‑driven and comfortable in a fast‑paced, high‑growth environment
Experience in logistics is not necessary

Core Values

We are One Team—our collaboration achieves more
We make an Impact—positively influencing environment, customers, industry, and world
We are Passionate—caring deeply about our mission and raising the bar
We are Transparent—open, honest, and sincere communication
We are Innovative—continuously improving our product, service, and ourselves

About Airspace

Airspace moves the world’s most time‑sensitive shipments on time, every time, using a proprietary AI‑powered platform protected by multiple patents. As a hyper‑growth company, Airspace is expanding into new markets while remaining focused on customer value and team development.

Equal Opportunity Employer

Airspace is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or any legally protected characteristic. Airspace participates in the E‑Verify program for all locations.

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