Overview

We are looking for a reliable and experienced IT & Lab Support Specialist to ensure the stable operation, documentation, and continuous improvement of IT services within a regulated GMP environment. This role combines hands on technical support with structured documentation and close collaboration with laboratory and quality teams.

Responsibilities

Provide second level support for IT systems and laboratory environments
Support and maintain laboratory software and hardware, including troubleshooting and lifecycle management
Ensure proper documentation in ServiceNow in accordance with GDP requirements
Manage user accounts and permissions using Active Directory (AD)
Deploy, manage, and maintain systems using SCCM
Support network infrastructure, including basic troubleshooting and connectivity issues
Perform and monitor backup and recovery processes
Manage IT assets, including inventory, lifecycle management, and compliance tracking
Collaborate with QA and other stakeholders to ensure compliance with GMP and internal policies

Requirements

Minimum 5 years of experience in IT Support and Lab Support
Proven experience working in a GMP regulated environment
Experience with documentation according to GDP standards
Experience with Incident-, Request- and Problemmanagement in ServiceNow
Solid knowledge of Active Directory (AD) and SCCM
Good understanding of networking fundamentals
Experience with backup and recovery concepts and tools
Hands on experience with laboratory equipment software and hardware
Strong experience in lifecycle management and asset management

Language Skills

English: Fluent in spoken and written communication

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avacone Germany

Jobs:

Senior IT-LAB Support Analyst

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