Overview

Do you want to contribute to the evolution of the Internet?

We are a small team with big ambitions to provide next-generation traffic optimization and analytics for large network providers and operators. If you are a creative problem-solver who wants to work with a world-class team, and enjoys learning new skills regularly, then we are interested in you!

Responsibilities

You will provide 1st line support, from error analysis to qualification and initial solution
You forward unsolvable problems to the relevant specialist departments
You monitor our support ticket tracking tool and answer customer inquiries (GitLab Service Desk)
You carry out technical training courses/webinars and accompany the release of new features
You create and maintain help documents for using our products in various applications, e.g. FAQs, checklists and technical documents

Our TECH STACK

Languages: Bash, SQL
Tools & Frameworks: ClickHouse (SQL-based DBMS), GitLab CI/CD, GitLab Service Desk

Your QUALIFICATIONS

You are familiar working with tools such as GitLab Service Desk
You have the ability to conduct a root cause analysis of an issue
You demonstrate a customer-first mentality
You are able to also support non-technical users to troubleshoot with patience and empathy
You have the desire to learn how Internet Traffic works

NICE TO HAVE

You have the ability to read and understand a script
You have knowledge of internet topology and mechanisms behind internet transport

Our BENEFITS

Learning Opportunities : Lifelong learning is essential for us. We offer the opportunity to develop not only software, but also yourself!
Flexible Working Hours : We know you have a life outside of work, which is why we allow you work whenever it suits you as long as you are available during our core working hours.
Home Office : Need a couple days a week at home? We have adopted a hybrid working model that only requires you to come to the office from time to time.
Health Offers : Your health is important to us. We offer free health checks, regular preventive medical checkups, seasonal flu vaccines, free beverages and fruits.
Company Pension Scheme : Be well positioned for the future – we offer a company pension scheme and pay monthly contributions.
Virtual Stock Options : Be part of a success story and benefit from the company’s growth.
JobRad : Join our bike leasing program to get a new bicycle at a reduced cost.
Jobticket : We subsidize the Deutschlandticket to support climate-friendly mobility.
Shopping Discounts : Products and services at a discount from numerous providers and partners.

We are committed to a diverse workforce and strongly welcome all applications regardless of gender, nationality, ethnic origin, religion, disability or age.

#J-18808-Ljbffr

Benocs

Jobs:

1st Line Customer Support Engineer (all genders)

Weitere Unternehmen

St. Bruno-Werk eG

Coating Center Castrop GmbH

Thomas Gebäudeservice GmbH & Co. KG Niederlassung Hannover

BellMeda