At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

The Role

As a Customer Success Manager , you will be responsible for the overall customer health, experience, and relationship management for a portfolio of strategic customers. The Customer Success Manager will work closely with a range of internal stakeholders and departments to drive strong adoption of our products and services and deliver a world‑class experience for our customers.

Duties and Responsibilities

The role includes, but is not limited to, the following responsibilities:

Develop trusted advisor relationships with customer executive sponsors, ensuring activities are closely aligned with the customer's business case and strategy, enabling them to realize the full value of Cision’s and Brandwatch’s solutions
Drive customer adoption by overseeing onboarding, training, and the development of best practices to continually deliver value and maximize return on the customer’s investment
Manage account renewals for your customer base, collaborating with Account Managers on quarterly business reviews, retention strategies, and upsell initiatives
Identify opportunities to expand the use of the platform, services, and integrations within the customer’s business processes
Identify and elevate key customer product requirements while managing customer expectations on an ongoing basis
Act as a coach and trusted advisor to customers by regularly sharing best practices and leveraging lessons learned
Maintain accurate CRM records for customer accounts and opportunities
Work closely with Product Support teams to ensure customer technical issues are addressed effectively
Fluency in German and English (minimum C1 level)
Strong written and verbal communication skills with a detail‑oriented and analytical approach

Essential Skills and Experience

Relevant work experience in a customer‑facing role
Excellent presentation, written, and verbal communication skills
Strong understanding of the (social) media landscape and media monitoring tools
Experience working with global customers across multiple teams and regions
Proven track record of developing and executing strategic account plans
Ability to build executive‑level relationships and champions
Ability to troubleshoot and problem‑solve under pressure
Analytical, strategic, and insightful mindset
Ability to work autonomously with a proactive approach

What We Offer

Capital‑forming benefits and pension scheme
Flexible working hours and hybrid working options
Commuter card subsidy
Subsidy for our partner EGYM Wellpass , giving access to 7,500 premium fitness and wellness options
Modern office located in Gateway Gardens, Frankfurt
Professional development opportunities within a global and market‑leading company
Exposure to the international media landscape
A dynamic and collaborative global team
Opportunity to work independently in an innovative environment
A value‑driven and team‑oriented culture
Option to work from abroad for a defined period

If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment.

The day‑to‑day working language with colleagues, as well as reporting and analysis, will primarily be German. However, as Cision is a global company and our Talent Acquisition team operates internationally, please submit your CV in English so we can review your application.

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in‑depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award‑winning solutions, including its next‑gen Cision Communications Cloud®, visit and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long‑term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a ‘Top Diversity Employer’ for 2021 by DiversityJobs.com.

Cision is a proud equal‑opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact

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Cision Global

Jobs:

Customer Success Manager - GERMAN speaking - (m-w-d) Frankfurt, Germany - Hybrid

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