You’re curious about cutting-edge AI and know how auditors really work? Then this might be your next step.

We are dnl – an AI audit-tech startup building intelligent software for leading audit firms. Our solutions help auditors work through documents faster, more accurately, and with less manual effort.

We’re looking for a Customer Experience Specialist to help us deliver first-class experiences to our clients. This role is ideal for someone who’s tech-savvy , enthusiastic about innovation , and brings first‑hand experience from the audit industry – someone who enjoys turning technology into real customer impact and shaping how auditors work with our product every day.

Key responsibilities

Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised.
Be the first point of contact for incoming customer requests – from initial inquiry to resolution.
Leverage on your audit experience by reproducing customer cases before handing them over to our development team.
Communicate with users in a clear, structured, and proactive way.
Document solutions, write handbook articles, and contribute to release notes .
Collaborate closely with Product, Engineering , and Sales to improve the product and processes.
Help scale workflows and knowledge bases as our customer base grows.

What you bring

1-2 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language.
Strong technical affinity and curiosity for how complex software works.
Excellent communication skills in German and English (C1+) .
A structured, hands‑on approach to solving problems .
Strong project management skills – you’re always on top of things, have a high sense of urgency and know how to prioritise effectively.
Ownership and startup compatibility – you actively shape things rather than just execute, and you thrive in a dynamic, fast‑moving environment.

What we offer

Competitive compensation package
A monthly voucher worth 50€, usable at over 50 popular stores—covering everything from groceries to lifestyle
Free lunch whenever you work from the office
Regular trips to Berlin for on‑site teamwork when working remotely
Online and offline team events
Ownership from day one, flat hierarchies , short decision paths
Flexible working hours
A collaborative, international, ambitious, and supportive team

€45,000 - €60,000 a year

Join our team and help us create an outstanding experience for audit professionals worldwide – with an AI product that truly changes the way they work.

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Deep Neuron Lab GmbH

Jobs:

Customer Experience Specialist (all genders)

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