Corporate benefits

Join TOPdesk, an international ITSM company with offices in 11 countries and 5000 customers worldwide. With your expertise in UX design and leadership, you’ll drive.

Your job

Help us elevate our UX design and research! As our new UX design manager, you’ll bridge the gap between creative innovation and strategic leadership. You’ll oversee product design, user research, and content-related matters within a specific product domain or group, each focusing on a subset of our product capabilities or user types.

As our UX design manager, you’ll guide your team in gathering insights through interviews, surveys, usability testing, and analytics. This research will help you understand user behaviors, needs, and pain points, ensuring our products meet user expectations and market demands. You will also oversee content and copywriting, ensuring that communication within the product is clear, concise, and compelling.

You’ll drive initiatives from concept to launch. Your primary responsibility is to ensure that the visual and interactive elements of our product are intuitive, user-friendly, and aligned with user needs. In collaboration with product and engineering leaders, you’ll create experiences that delight users while achieving business objectives.

You’ll mentor your team, set goals, and ensure that milestones are delivered on time and within budget, while maintaining a high standard of quality, consistency and usability in the final product.

Your profile

You have a bachelor’s degree in design or a related field. A master’s degree is a plus.
You have a minimum of 5 years of experience in UX design, with at least 3 years in a leadership role.
You are proficient with design tools such as Figma or Adobe XD and are familiar with prototyping tools.
You have a strong understanding of user-centered design principles, usability testing, and user research methodologies.
You have strong leadership and people management skills, fostering a collaborative environment that encourages creativity and innovation.
You have excellent verbal and written communication skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams.
You have strong analytical and problem-solving skills with a keen eye for detail.
You champion user-centered design principles and advocate for the user’s perspective throughout the product development lifecycle.

What we offer

Permanent employment contract and 30 days of annual vacation
Pleasant working atmosphere with flat hierarchies
Open working atmosphere in an international environment
Flexible working hours within a modern working environment
Possibility to work remotely
Well-founded onboarding by a buddy
Time for individual training opportunities to further develop your personal strengths
Joint employee events and team building measures
Employee subsidy for gym membership
Company health measures such as health days or fresh fruit
Free drinks (coffee, tea, water)
Gifts on special occasions, e.g. anniversary
Monthly tax-free payment in the form of a Mastercard
Possibility of time off (sabbatical)
Quality time together (table football, table tennis table, massage chair)
Corporate benefits
Vacation bonus
We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.

Where will you end up?

At TOPdesks headquarters in Kaiserslautern! As a UX design manager, you will lead, coach and inspire a team of talented UX designers and researchers, working closely with cross-functional teams to drive the design vision and strategy for our products. You’ll be responsible for assessing and, where necessary, hiring team members to build a strong, collaborative and complementary team.

You’ll work closely with your team of UX designers and cross-functional leadership, including engineering and product leaders, to bring designs to life and ensure a consistent and cohesive user experience across all platforms. In collaboration with other UX design managers you enhance design and research efforts by developing standards and processes.

Are you interested?

If so, send us your CV, a cover letter, and the reference number YF-19670 using the job application form.

In need of some inspiration for your cover letter? We are curious about your technical background and leadership experience. Next to that, we want to know why you want to work in this role at TOPdesk.

If you have any questions, your contacts Michelle Dhom and Fabienne Even are available by e-mail at jobs(AT)topdesk.de or by phone at +49 (0) .

TOPdesk Deutschland GmbH

Carl-Euler-Straße 8

67663 Kaiserslautern

#J-18808-Ljbffr

Dietze+Schell Group

Jobs:

UX Design Manager (m/f/d)

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