Make an Impact! Discover Echo is a revolutionary company that has redesigned microscopy for the life sciences landscape. Our unique hybrid microscopes are used around the world by educators, scientists, and researchers for cutting‑edge applications. With progressive design, we empower our users to change the way they view science. We love working with brilliant people to create, build, and promote the best products in our industry.

We are seeking a Field Service Engineer provides post‑sale technical support and service through onsite and remote customer engagement in an on‑call capacity.

Essential Duties and Responsibilities

Provides post‑sale technical service and support to customers, including installation, calibration, troubleshooting, routine service, repairs, inspections, and maintenance of Echo microscope systems
Responds to and resolves customer issues for equipment errors and malfunctions
Ensures customer satisfaction is met throughout the support process and the entire customer lifecycle
Works to ensure minimal customer downtime and workflow interruptions
Documents and compiles data of maintenance, hardware, and software to report back to management.
Resolves issues to not only address the immediate issue but also incorporate resolutions at a root cause level
Self manages travel schedule to minimize travel costs.
Acts as liaison between the customer, sales, and operations personnel
Documents work performed and maintains excellent records and customer logs
Performs other work‑related duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

High school diploma or equivalent and at least 3 years of related technical experience in the Life Science Area, graduate of technical school
Valid Driver’s license in good standing
Experience in the use of tools, and diagnostic test equipment
Strong ability to troubleshoot, diagnose, repair and document product/system issues
Strong understanding of wireless communication protocols
Ability to write reports and compose business correspondence
Ability to effectively establish rapport, present information and respond to questions from customers
Ability to work flexible shifts and to adapt to changing work schedules
Ability to work independently without supervision
Frequent travel on short notice, non‑standard hours. Domestic and international travel required.
Must be fluent in German

Working Conditions

Prolonged periods of sitting and standing. This position requires a considerable amount of lifting, bending, stooping, pushing, and pulling. Ability to lift up to 75 lbs. Protective devices required in designated areas.

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Jobs:

EU Field Service Engineer

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