Job Details

Job Ref: 90185
Location: Hove, East Sussex
Salary: £27,976 - £28,000 Per Annum
Employment Type: Permanent

Mortgage Case Manager

Location: Hove, East Sussex
Salary: £27,976
Hours: Full Time, Monday – Friday, 9am–5pm
Job Type: Permanent, Office Based

We are recruiting for an experienced Mortgage Case Manager to join a busy, professional and fast paced financial services team in Hove. This is an excellent opportunity for someone with strong mortgage administration experience who enjoys taking ownership of cases, supporting advisers, and helping clients through the mortgage journey from start to finish.

You’ll work closely with Mortgage Advisers and other case managers, ensuring all applications are processed accurately, compliantly, and efficiently – delivering a first class customer experience every time.

Key Responsibilities

Manage mortgage cases from submission through to legal completion
Check adviser submissions to ensure full compliance with internal and FCA standards
Liaise daily with clients, lenders, solicitors and third parties
Upload documents to lender portals and maintain accurate case files in internal systems
Chase outstanding documentation, medical information (GP), and completion/exchange dates
Act as the first point of contact for client calls and emails
Assist advisers with preparing documents and information for client meetings
Book client appointments into adviser diaries
Handle general administrative tasks and support ad hoc projects
Ensure all cases are processed efficiently and within agreed timescales

Experience & Skills Required

Minimum 2 years’ experience in mortgage administration or mortgage case management
Strong understanding of the mortgage application process and lender requirements
Excellent written and verbal communication skills
Strong organisational skills – able to prioritise, manage multiple cases and meet deadlines
Confident using computer systems and able to learn new platforms quickly
Professional, reliable, and able to work independently as well as part of a team
High attention to detail and excellent time keeping

What We Offer

Competitive salary (dependent on experience)
Company pension scheme
23 days holiday, increasing annually to 25 days, plus bank holidays
Supportive working environment within a growing team

If you have experience in mortgage administration and are looking to join a friendly, dynamic team where you can take real ownership of your caseload, we’d love to hear from you.

Apply today to be considered for this opportunity.

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Eden Rose