Role: ServiceNow Lead Developer
Contract: 12 month duration (extension available)
Location: Remote
Skills: CSM

We are seeking a ServiceNow Lead Developer with strong expertise in CSM to join our growing team. In this role, you will not only be hands-on in designing, developing, and implementing ServiceNow CSM solutions but also serve as a technical leader for a small team of developers. You will guide best practices, ensure quality delivery, and foster collaboration to achieve business goals.

Key Responsibilities

Lead the design, development, and implementation of ServiceNow CSM solutions, ensuring alignment with business requirements and platform best practices.
Serve as the technical point of contact for CSM-related initiatives, advising stakeholders on solution design and platform capabilities.
Provide hands-on development for complex configurations, scripting, and integrations within the CSM module.
Oversee and mentor a small team of ServiceNow developers, promoting skill growth, collaboration, and accountability.
Collaborate closely with business analysts, project managers, and stakeholders to translate requirements into scalable technical solutions.
Establish and enforce coding standards, best practices, and quality assurance processes within the team.
Support platform upgrades, patching, and performance tuning with a focus on CSM functionalities.
Stay current with the ServiceNow ecosystem, particularly enhancements related to CSM, and make recommendations for adoption.

Required Qualifications

Proven experience as a ServiceNow Developer, with a strong focus on CSM.
Hands-on expertise in configuring and customizing CSM applications, workflows, case management, portals, and integrations.
Solid understanding of ServiceNow scripting (GlideScript, JavaScript, Flow Designer, etc.) and platform configuration.
Experience leading or mentoring small teams of developers in a collaborative environment.
Strong soft skills: excellent communication, active listening, and the ability to engage with both technical and non-technical stakeholders.
Ability to balance strategic leadership with hands-on delivery.
ServiceNow certifications (CSA, CAD, CSM specialty) are highly desirable.

If this could be something of interest for you, please apply below or reach out for more details!

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