Flow Europe GmbH is a 100% subsidiary of Flow International Corporation, Kent/Seattle (USA) and has own subsidiaries in Italy, Spain, France, UK and Czech Republic. The headquarter of Flow is in Germany.

As an international company with more than 50 years of experience and more than 15.000 installed waterjet and abrasive waterjet systems Flow is the world leader in development, manufacture and sales of ultrahigh- pressure (UHP) waterjet technology.

We are looking for the following person in our Darmstadt Office (Germany):

Management of the international Customer Service Team (technical and disciplinary leadership, including ensuring internal operational processes, organizing training, and defining the team's objectives)
Responsible for the profit and loss of the Spare Parts division
Responsible for the development and implementation of differentiated pricing, including adaptation to regional characteristics and market conditions
Development and maintenance of customer contacts with the goal of sustainable customer loyalty and business expansion
Active customer support, such as on-site customer visits and online meetings
Development and launch of Customer Services
Supporting the sales team and aligning activities together
Sales planning and increasing customer satisfaction
Expansion of Key-Account-Management
Development and planning of targeted promotional and Marketing measures
Analysis of the market situation regarding customer and sales potential (regions and industries)
Contact person for the Sales and Operations teams, as well as cross-team collaboration with other departments
Participation in trade fair events

Your Profile:

Degree in Industrial Engineering or a comparable field
Several years of professional experience in Customer Management, Sales, or After-Sales, ideally in an industrial or technical environment, and experience in the Spare Parts business
Proven experience in leading teams, ideally in Customer Service or Sales
Ability to motivate and develop employees, a strong customer and service focus, coupled with strong communication skills
Independent, structured, and solution-oriented approach
Fluent written and spoken German and English
Very good knowledge of CRM-systems and common tools for Data Analysis and Sales Management
Confident use of MS Office, especially Excel and PowerPoint
In-depth technical understanding
Good analytical skills and a solid understanding of numbers
Strong team player

What we offer:

Permanent position in a rapidly growing global company
Challenging tasks in a dynamic, international team
Attractive salary package
Opportunity to work from home (2 days/week)
IT equipment and mobile phone
A varied and challenging role with a high degree of personal responsibility
Company car/parking
60% travel (EMEA-wide)

Please share your salary expectations.

If you are interested, please send your CV in English and in German as well as your certificates (training certificates, further trainings certificates, university certificates and employment references).

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Flow International Corporation

Jobs:

Head of Spare Parts

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