IT Support Engineer (Linux / End User Support)

Experienced IT Support Engineer with 10+ years of hands-on expertise in Linux administration and end-user support within complex enterprise environments, including manufacturing. Adept at handling high-pressure situations, engaging with executive stakeholders, MSPs, and external vendors, and delivering reliable, user-focused solutions.

Provide comprehensive support for hardware, software, and network-related issues across an environment of approximately 300 users. Install, configure, and troubleshoot desktops, peripherals, and enterprise applications while guiding users through setup and issue resolution with clear, step-by-step instructions. Perform remote troubleshooting, diagnose root causes through targeted questioning, and implement effective solutions to ensure minimal downtime.

Maintain accurate documentation of incidents, root causes, and resolutions using ServiceNow, ensuring all tickets are tracked through to closure. Escalate complex issues to Tier 2/3 teams or development as needed, while managing multiple priorities and maintaining consistent communication with users and stakeholders.

Customize and support desktop environments, including Windows 10/11 systems, Microsoft 365, and MFA solutions. Provide mobile device support for Android and iOS platforms, ensuring secure access to corporate systems. Utilize internal knowledge bases and external resources to deliver timely and accurate resolutions, while contributing to the continuous improvement of documentation and processes.

Support key business systems including SAP (ERP), GFOS (MES), and DOXIS (Document Management System), along with Microsoft ecosystem tools such as Office, Teams, and email services. Bring proven experience supporting both office and manufacturing floor environments, with strong adaptability to diverse user needs.

Demonstrate excellent problem-solving, organizational, and prioritization skills, with the ability to collaborate cross-functionally and drive continuous improvement initiatives. Communicate effectively across all levels of the organization.

Bilingual in German and English, enabling effective support for global and shop floor teams.

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