Product Implementation Analyst I (Bilingual - German/English)

Location: DE-NW-Köln

About Blackhawk Network:

At Blackhawk Network (BHN) , we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Overview:

Contract: Permanent

Workplace: Hybrid – 2 days in Hemel Hempstead Office (UK) or Cologne Office (Germany)

Reports to: Manager, Product Implementation

Language Requirements: Fluent in German & English

We are currently seeking an energetic and motivated Product Implementation Analyst to join our European Operations Group at Blackhawk Network. This role can be based either in our offices in Cologne, Germany or Hemel Hempstead, UK .

As Product Implementation Analyst, you will be responsible for end-to-end product implementation across the EMEA region, with a particular focus on DACH. This includes client consultation, coordination of creative and design work, testing, and securing final approvals.

Responsibilities:

Manage a high volume of end-to-end product implementation projects using appropriate tools, resources, and process expertise
Partner with Business Development Account Managers to gather and define implementation requirements upfront
Lead client-facing project kick-offs and manage ongoing communication with internal teams, clients, and external partners
Educate internal and external stakeholders on project requirements, processes, timelines, and product expectations
Ensure products meet specifications through quality control, artwork proofing, and end-to-end activation and redemption testing
Proactively identify risks, delays, or issues and elevate as needed, while maintaining accurate project tracking and reporting

Qualifications:

Strong interpersonal and client/stakeholder management skills
Proven project coordination or delivery experience, with a proactive, self-starter mindset
Ability to work effectively in a fast-paced environment, managing multiple priorities
Excellent written and verbal communication skills in both English and German
Highly organised, detail-oriented, with strong critical thinking and problem-solving abilities
Confident using business systems, reporting tools, and Microsoft Office (Outlook, Excel, Word, PowerPoint)

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits:

Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN:

Stage 1: Shortlisting of suitable candidates
Stage 2: Screening Call
Stage 3: Interview(s) with Hiring Manager(s)
Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

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