We are looking for an experienced (Senior) Sales Operations Specialist / Manager to support the development of our business in Germany. You will be responsible for end-to-end sales operations, process optimization, dealer network support, data analysis and cross-functional coordination. You will help build scalable and compliant sales operation systems to drive business efficiency and sales performance in the German market.

Key Responsibilities

Design, implement and optimize end-to-end sales processes covering lead management, order handling, delivery and cash collection, ensuring operational efficiency and compliance with local regulations including GDPR.
Support dealer network operations, daily operational guidance and issue resolution, ensuring alignment with company standards and market requirements.
Conduct sales data analysis, forecasting and reporting, build dashboards to monitor sales performance, pipeline and key business indicators, and provide actionable insights to management.
Support CRM system implementation and daily operation, ensure data quality and user adoption among internal teams and dealers.
Collaborate with sales, finance, logistics, legal and IT teams to align processes, resolve operational issues and support business initiatives.
Establish operational governance, KPIs and internal controls to ensure transparency, risk management and consistent execution.

Key Requirements

At least 3 years of working experience in sales operations, business operations or related functions in the German market, preferably in the automotive industry.
Proven experience in sales process optimization, dealer operations, data analysis and project execution.
Advanced Excel skills and experience with BI tools or CRM systems; ability to translate data into business insights.
Native or fluent German language skills and excellent business English proficiency.
Good understanding of German business culture, compliance requirements and market environment.
Strong organizational, communication and problem-solving skills, able to work independently and deliver results in a dynamic environment.
Bachelor’s degree or above in Business Administration, Economics or a related field. Alternatively proofed track record in relevant business field.

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Geely Auto International