The Field Service Engineer will support customers throughout Germany and parts of mainland Europe by performing regular maintenance, repair, and refurbishment of laboratory instruments, which include pharmaceutical laboratories, research institutions, and pharmaceutical manufacturing facilities and others.

Must currently reside in Germany to apply.

PRIMARY DUTIES AND RESPONSIBILITIES:

Experience required on the following instruments:
FPLC and Bioprocess, Microplate Readers, Microplate Washers, Genevac Evaporators, Typhoon Imaging Systems, Incubators, Surface Plasmon Resonance, and Centrifuges.
Perform preventative maintenance, repairs, and calibrations on laboratory instruments, as well as the refurbishment of instruments.
Effectively communicate with customers before going on site and account team members to troubleshoot, diagnose, provide repair updates, train end-users, and ensure full resolution of all customer needs.
Establish fluency in relevant service documentation, including but not limited to preventative maintenance service reports, IQ/OQ documentation, and other service documentation with an ISO 9001:2015 mindset.
Create and properly maintain customer service logs and documentation.
Contributes to SOP formulations as needed.
Serve as a member of the customer account team by contributing your technical expertise to resolve customer questions, troubleshoot customer issues, and identify additional opportunities to serve our customers.

QUALIFICATIONS:

Associate's or bachelor's degree in a major illustrating mathematical and/or engineering aptitude, OR
High School Diploma/GED and 4 or more years of experience servicing biomedical/electronic/mechanical equipment, OR
Equivalent military education/experience, OR
Participant in the formal GEHC Biomed/FE Services Internship or Military Externship program, or Practicum.
No visa sponsorship, and must have a valid EU, UK passport and driver's license.

Germer International - Pharmaceutical Recruiting

Jobs:

HPLC Field Service Engineer

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