Location: Berlin

Your tasks

1st & 2nd Level IT Onsite Support: Provide onsite IT support when needed, addressing both 1st and 2nd level issues.
2nd Level Global Support: Offer global support for IT-related issues, ensuring timely and effective resolution.
Technical Issue Resolution: Resolve complex technical issues escalated from the 1st Level support team.
Root Cause Analysis: Identify the root causes of incidents and recommend appropriate fixes to prevent recurrence.
Software Expertise: Provide expertise on specific software applications, assisting users with technical challenges.
Escalation Management: Manage escalations and liaise with other IT teams to ensure issues are resolved efficiently.
Preventive Actions: Monitor recurring issues and recommend preventive actions to enhance system reliability.
Technical Escalation Point: Serve as the technical escalation point for critical issues, ensuring they are addressed promptly.
Infrastructure Support: Provide local and onsite infrastructure support, maintaining the integrity and performance of IT systems and network.

Your profile

Proven experience in IT support, particularly in a 2nd Level capacity.
Strong problem-solving skills and the ability to resolve complex technical issues.
Excellent communication skills, both written and verbal in English. German is an advantage.
Ability to work collaboratively with other IT teams and manage escalations effectively.
Expertise in specific software applications and a solid understanding of IT infrastructure.
Proactive approach to identifying and implementing preventive actions.

Your perspective

Interesting, varied and broad range of tasks in one of the largest real estate companies in Germany and Europe
Good working atmosphere, communication culture “on a first-name basis” and a pleasant working atmosphere in an environment with flat hierarchies
Individual training and coaching for professional and personal development in our Academy and with our in-house business coach
Professionally equipped, in-house gym with trainers and courses at the headquarters in Berlin as well as fitness and health offers through the Wellhub platform at all external locations
Comprehensive company health management and company pension scheme
Support on the way to work through a subsidy for the use of public transport and the option of leasing a bicycle through Eurorad
Modern IT equipment such as laptop and cell phone
Mobility and flexibility through the use of pool cars and company cars to carry out tasks
Flexible working hours and mobile working for an even better work-life balance
Exciting virtual range of family-friendly benefits, including vacation programs, leisure and sports activities and consulting services with our partner company Voiio
Opportunity to attend Bundesliga matches of FC Union Berlin, our favorite club
Discounts in selected hotels worldwide with up to 30% on overnight stays and special conditions on food and drinks
Employee discounts for special conditions in the areas of media, fashion, leisure, facilities and much more via a partner company
Drinks and a selection of fruit

Have we sparked your interest?

Then click on "Apply Now " below, and Max Boikov looks forward to receiving your compelling application documents, including your earliest possible start date and salary expectations.Grand City Property Ltd. Zweigniederlassung Deutschland,
Personalabteilung, Wittestraße 30, Haus F, 13509 Berlin #J-18808-Ljbffr

Grand City Property

Jobs:

IT Support (m/f/d)

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