Hours Of Operation

M-F, 8am-8pm
Sat/Sun, 8am-4pm

Urgent Care Offers Shift Differentials For All Shifts
$2.00 per hour during regular business hours
$4.00 per hour after 5pm and weekends

Position Description

This position operates diagnostic imaging equipment to obtain quality digital images of designated body portions for interpretation by physicians.

Essential Job Functions

Confirms patient identity is correct, checks in patients, schedules appointments.
Creates Radiology Module.
Greets and courteously escorts patient and other guests to examination room.
Interprets patient histories and physician instructions.
Prepares patients for procedures utilizing aseptic and sterile technique.
Positions patients for radiologic examination. Selects exposure factors, takes exposure and processes images. Practices radiation protection.
Performs diagnostic radiographic procedures through the application of ionizing radiation to produce digitized images.
May operate diagnostic bone density equipment to obtain pertinent information and images necessary for interpretation by physician per ISCD (International Society of Clinical Densitometry) criteria.
Records pertinent information on requisitions.
Directly enters medication, laboratory, and/or radiology orders into the electronic medical record per state, local and professional guidelines.
Responds to patient emergencies as needed.
Cleans work area, examination rooms and equipment as needed; performs limited maintenance of equipment.
Performs image-management duties within the PACS system and NextGen, as required.
Documents patient information in a timely and accurate manner to ensure continuity of high quality health care.
Check out duties include assisting with ensuring that patient encounter forms are completed thoroughly and accurately.
Completes forms in accordance with office and IHA protocols. Sends letters and reminders to patients.
Serves as liaison between patient and physician when necessary. Ensures timely and courteous follow-up regarding patient questions.
Maintains compliance with government and reimburser requirements and with clinic standards of care.
Provides support to clerical and clinical staff and providers as needed. When supporting the clerical staff, tasks to support may include answering phones, tasking messages for the MA/Provider Group, completing medical records requests and working the fax server/mail. When supporting the clinical staff, tasks to support are as outlined on the Clinical Support Staff Scope of Practice document.
Performs other duties as assigned and works within the scope of Radiology Technology and/or Clinical Densitometry certification/registration/licensure.

Organizational Expectations

Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
Must be able to work effectively as a member of the patient care team.
Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.
Maintains knowledge of and complies with IHA standards, policies and procedures.
Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.
Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
Uses resources efficiently.
If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

Measured By

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

Essential Qualifications

EDUCATION: Graduation from an accredited school of radiologic technology or an equivalent combination of education and experience. For those obtaining Bone Density images, graduation from an accredited school of clinical densitometry technology or equivalent combination of education and experience.

CREDENTIALS/LICENSURE: Valid CPR certification. Valid registration by the American Registry of Radiologic Technology. For those obtaining Bone Density images, valid certification by the International Society of Clinical Densitometry or ability to become certified within 90 days of hire.

MINIMUM EXPERIENCE: 1-2 years’ experience.

Position Requirements (abilities & Skills)

Knowledge of patient care/radiology procedures and organizational policies related to position responsibilities.
Ability to practice radiation protection.
Proficient/knowledgeable in medical terminology.
Ability to perform mathematical calculations needed during the course of performing essential job duties.
Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet, Microsoft Word and Excel, and computer navigation. Ability to use other software as required while performing the essential functions of the job.
Excellent communication skills in both written and verbal forms, including proper phone etiquette.
Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.
Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, hospital and radiology staff, Non-IHA providers and staff.
Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
Ability to exercise sound judgement and problem-solving skills.
Ability to handle patient and organizational information in a confidential manner.
Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
Successful completion of IHA competency-based program within introductory and training period.
Ability to travel to other office/practice sites and meeting and training locations.

Minimum Physical Expectations

Physical activity that often requires keyboarding, phone work and charting.
Physical activity that often requires extensive time working on a computer.
Physical activity that often requires handling and lifting patients walking, standing, bending, stooping, reaching, climbing, kneeling and/or twisting.
Physical activity that often requires lifting, pushing and/or pulling over 50 lbs.
Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.
Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

Minimum Environmental Expectations

This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases is possible. This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.

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