ilert is the leading AI-first incident response platform for modern DevOps and IT teams. Our platform helps engineers resolve incidents faster with powerful automation, agentic incident response, and seamless integrations. With customers in 50+ countries and rapidly growing ARR, we’re redefining incident response with AI at the core.

We’re hiring a Technical Account Executive who loves solving real engineering problems and wants to sell a product they can stand behind. This role is ideal for someone with a technical background (DevOps, SRE, Solutions/Support Engineer) who’s ready to pivot into sales and run full-cycle deals.

What you’ll do

Own the full sales cycle for mid-market and select enterprise accounts: prospecting, discovery, demos, trials/POCs, negotiations, and close.
Lead technical conversations with DevOps, SRE, IT Ops, and Platform teams — map requirements, design solution architectures, and translate value to clear ROI.
Run crisp product demos and hands-on trials: set up integrations, configure alert routing and on-call, and showcase our AI and automation capabilities.
Build pipeline through targeted outbound and partner/integration motions, complemented by strong inbound interest.
Collaborate with Marketing on messaging and campaigns; with Product on feedback and roadmap signals from the field.
Manage multi-threaded deals: navigate security, procurement, and legal (e.g., ISO 27001, data residency) with support from the team.
Expand existing customers by uncovering new use cases, teams, and regions.
Maintain accurate forecasts and deal hygiene in our CRM; contribute to repeatable playbooks.

What you’ll bring

2+ years in B2B SaaS - ideally selling to or working closely with DevOps/SRE/IT personas.
If you’re coming from an engineering or solutions role and have strong customer instincts, we want to hear from you.
Technical fluency across incident management, on-call, monitoring/observability, and integrations (e.g., Prometheus, Grafana, Zabbix, Datadog, Splunk, ServiceNow, Jira, AWS).
Comfort running discovery, handling objections, and translating technical capabilities into business outcomes.
Bias to action: you can prospect, tailor outreach, and keep multiple evaluations moving.
Excellent communication in English; German is a strong plus.
Based in (or willing to relocate to) Cologne and excited by an in-person, collaborative team culture.
Nice to have: prior success in a hybrid AE / Sales Engineer capacity.

Benefits

Join a product-driven SaaS company with proven product-market fit and big ambitions.
Work on industry-defining AI for incident response with meaningful customer impact.
Competitive compensation with strong upside, plus the tools and autonomy to win.
A close-knit, supportive team that values ownership, learning, and collaboration.

Sound like you? Apply now and help us define the future of agentic incident response at ilert.

ilert

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