Your mission

You will be responsible for managing the service department (internal and external sales, approx. 12 employees) and for controlling and optimising all international after-sales processes, including warranty processing and spare parts management.
This also includes responsibility for the planning, sale and processing of high-quality services, as well as the strategic development and implementation of service concepts for sustainable sales and earnings growth.
You will lead the service team members and promote their personal and professional development.
You will provide our international customers with expert advice on maintenance and retrofitting requirements for existing systems and identify opportunities to offer additional services or products.
In addition, you will design and conduct internal training courses to ensure the quality of our services.
You will actively promote the exchange of service concepts within the CiTEX Group (e.g. PIXARGUS, iBA, 2pi-Labs, iDOO) and with external partners (e.g. OEMs, sales representatives, customers) and contribute to the ‘VDMA Erfa Service’ network.

Your profile

You have a degree in engineering (e.g. plastics engineering, electrical engineering, mechanical engineering, industrial engineering) or another relevant educational background.
You have several years of professional experience in a comparable field in Service, ideally in an international company dealing with technically sophisticated capital goods.
Thanks to your leadership experience, you know how to motivate and develop teams.
You are characterised by your empathetic manner, strong communication skills and a pronounced customer and service orientation.
Knowledge of the CRA (Cyber Resilience Act) rounds off your profile.
You are open to occasional international business trips to our customers.
Your written and spoken English skills enable you to communicate professionally with our global customers.

Why us?

Strategic Projects & Responsibility: Lead innovative projects in an international environment, make decisions that have a direct impact on the company and actively contribute your expertise.
Individual Development: We support you with comprehensive training and accompany you on your personal career path.
Guidance through Leadership Principles: Benefit from our company-wide leadership principles, which provide clear decision-making processes and valuable guidance for your leadership role.
Attractive Remuneration & Pension Scheme: In addition to performance-related pay and motivational bonus schemes, we offer you a pension scheme with an above-average employer contribution.
Flexibility & Work-Life-Balance: Flexible working hours in a flexitime model and the opportunity for mobile working allow you to achieve an optimal balance between your professional and private life.
Team Spirit & Open Company Culture: Become part of a strong team and benefit from a pleasant working atmosphere, short decision-making processes and regular staff events.
Appealing Working Environment: You will work in a bright, modern building and use advanced digital tools that make your everyday work easier.
Health Services: Our company doctor is available to advise you on your health at work.
Fresh Drinks: You can help yourself to free coffee, tea and water throughout the day.
Additional Benefits: Take advantage of bicycle leasing with employer contribution, employee discounts (‘corporate benefits’) and low-cost charging options for electric cars and e-bikes.

#J-18808-Ljbffr

iNOEX GmbH

Jobs:

Manager After Sales Service (m/f/d)

Weitere Unternehmen

beBeeTherapiekind

beBeeLERNHERAPEUT

beBeeLernherapeutic

beBeeMitarbeiterfußer