YOUR ROLE AND RESPONSIBILITIES INCLUDE APPLYING BOTH QUALITATIVE AND QUANTITATIVE RESEARCH METHODS. THROUGH TARGETED STAKEHOLDER MANAGEMENT AND EARLY OPPORTUNITY IDENTIFICATION, YOU PROVIDE KEY IMPULSES FOR ALLIANZ’S PRODUCT STRATEGY.

As a Senior UX Researcher (m/f/d), you will work with a team of researchers, designers, developers, agile consultants, and account managers in a hybrid work environment. You will take responsibility for planning and executing a variety of research projects – including project scoping, strategic consulting for product teams, and facilitating workshops that drive the user‑centered development process. In this role, it is essential that you bring extensive experience in core user-centered research practices and are able to communicate your insights clearly, strategically, and empathetically.

YOUR PROFILE

YOUR RESPONSIBILITIES

Independently design and lead complex qualitative and quantitative research projects
Conduct usability testing, interviews, surveys, and field studies end-to-end
Guide junior researchers and support their development through mentoring
Develop personas, journey maps, and frameworks to translate insights into user-centered opportunities
Plan and facilitate strategic workshops (onsite/remote) with internal and external stakeholders
Analyze and synthesize data across projects to inform business and design strategy
Collaborate with cross-functional teams to embed research into roadmaps and product priorities
Explore and apply emerging methods, tools, and data sources relevant to research needs
Contribute to proposal development, including time/resource estimation and design strategy
Align project outcomes with user needs, company goals, and regulatory standards
Actively contribute to KXL-wide initiatives, events, and collaborations with clients and external partners

REQUIREMENTS

Proficiency in both qualitative and quantitative research methods
Skilled in project management across complex, multi-stakeholder environments
Confident in facilitating workshops and scopings
Experienced in enabling insights-driven product decisions
Excellent collaboration and stakeholder management abilities
Able to collaborate effectively with other roles in UXI
Strong mentoring skills and passion for capability building within research teams
Fluency in German and full professional proficiency in English

THE USER EXPERIENCE COMPANY OF ALLIANZ
Our purpose is to ensure that any digital interaction serves a greater purpose, reflecting both business and user needs alike. We are experts at making complex products simple and digitally accessible, delivering validated user experiences in the business of trust. Our strength is built on shared values that inspire and we are always looking for creative and passionate people who are interested in joining a great team.

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Kaiser X Labs GmbH

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SENIOR UX RESEARCHER (m/f/d)

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