| Established Financial Services Organisation | Essen, Germany | €40,000 to €60,000 per annum

The Company

We’re working with a well-established European financial services organisation that supports millions of customers through technology-driven solutions.

The business operates across multiple European markets and is investing heavily in modernising its IT infrastructure and workplace technology to support a large and growing workforce.

Their technology teams play a key role in ensuring smooth day-to-day operations across the organisation, providing reliable internal systems and tools that enable teams to work efficiently.

The company offers a collaborative culture with flat hierarchies, a supportive environment and strong opportunities for professional development and long-term career growth.

The Role

As an IT Service Desk Specialist, you’ll play a central role in the organisation’s IT operations, acting as the first point of contact for internal users and helping ensure workplace technology runs smoothly.

Key responsibilities include:

Acting as the first point of contact for IT incidents, service requests and change requests
Receiving and coordinating support requests via phone, email and in person
Logging, documenting and resolving incidents within the IT ticketing system
Prioritising issues and escalating complex problems to 2nd line support where required
Troubleshooting and resolving a high proportion of issues directly
Supporting internal office relocation and infrastructure projects
Setting up new workstations and configuring desktops, laptops and hardware
Installing and maintaining printers and other office technology
Assisting with hardware lifecycle support and patch management

Your Experience

You’ll be someone who enjoys working with people, solving technical issues and providing high-quality IT support.

Completed training as an IT specialist or comparable technical qualification
Strong knowledge of Microsoft technologies including Windows and Microsoft Office
Experience supporting workplace hardware such as desktops, laptops and printers
Previous experience in IT support, helpdesk or service desk environments
Strong communication skills and a customer-focused approach
Analytical mindset with a structured, solution-oriented way of working
Ability to prioritise issues and manage multiple requests effectively
Basic ITIL knowledge is beneficial but not essential

Why Join?

Flexible hybrid working
Supportive and collaborative working environment
Strong opportunities for professional development and training
Pension scheme and additional financial benefits
Employee wellbeing support through assistance programmes
Subsidised gym membership or fitness support
Discounted public transport ticket
Corporate benefits and employee discounts

This is a great opportunity to join a stable, well-established organisation where IT plays a key role in supporting employees and business operations

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KDR Talent Solutions