Cloud Platform Engineer - Remote (UK) - £50,000-£70,000

We're working with a fast-growing, globally distributed technology organisation to find a Voice & Cloud Operations Engineer to join their CloudOps function. This is a fully remote role offering the opportunity to work on large-scale enterprise voice platforms and cloud-based communications systems.

This position is ideal for someone with a strong voice engineering background who enjoys deep technical troubleshooting, platform ownership, and working in complex, real-world environments.

The Role

You'll play a key role in supporting and operating enterprise voice platforms, with a focus on SIP-based services, SBC environments, and cloud connectivity . Acting as a senior escalation point, you'll lead technical investigations and ensure high availability across critical systems.

The role is more platform-focused than pure SBC engineering , making it a great fit for someone with foundational SBC experience who wants to deepen their expertise.

Key Responsibilities

Act as a Tier 3/4 escalation point for voice-related incidents and production issues
Troubleshoot deployments, call routing failures, and voice quality issues
Perform deep technical investigations across SIP, VoIP, and cloud infrastructure
Support and maintain SBC environments (configuration, routing logic, certificates, security)
Assist with migration projects , including transitions to modern authentication (OIDC)
Work within Azure environments , diagnosing connectivity and performance issues
Create and maintain technical documentation and runbooks
Contribute to automation Scripting (PowerShell/Bash) for operational efficiency
Participate in an on-call rotation for critical support

Key Requirements

~5+ years' experience in Voice/Unified Communications/Cloud Operations
Solid understanding of SIP, VoIP, and telephony concepts
Experience working with Session Border Controllers (SBCs) (AudioCodes preferred, but not essential)
Experience supporting Microsoft Teams Direct Routing
Strong troubleshooting skills across network, application, and provider layers
Experience with tools like Wireshark for packet analysis
Scripting experience with PowerShell or Bash

Desirable Skills

Exposure to Azure monitoring tools
Experience with Skype for Business (on-prem or hybrid)
Experience supporting cloud migrations or identity integrations (eg OIDC)

What's on Offer

Fully remote working
Salary between £50,000 - £70,000
Opportunity to work on large-scale enterprise cloud voice platforms
Exposure to modernisation and migration projects
A collaborative, globally distributed engineering environment

Additional Info

This role is open to candidates with baseline SBC knowledge who are keen to develop further , making it an excellent opportunity for someone looking to step into a more platform-focused CloudOps position .

Interested?

We're actively reviewing profiles - feel free to send your CV for consideration or reach out for a confidential discussion.

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La Fosse Associates Limited