(Global) Customer Success Manager · DACH

(Global) Customer Success Manager · DACH

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"Conquering cancer through AI"
Founded in South Korea in 2013, Lunit is a global leader in Artificial Intelligence applied to Medical Imaging and Digital Pathology. With a strong commitment to innovation, our team of 500+ employees, including 20+ in Europe, has deployed our AI solutions across 3000+ sites in over 40 countries through direct expansion and global partnerships.

"Conquering cancer through AI"
"Conquering cancer through AI"
Founded in South Korea in 2013, Lunit is a global leader in Artificial Intelligence applied to Medical Imaging and Digital Pathology. With a strong commitment to innovation, our team of 500+ employees, including 20+ in Europe, has deployed our AI solutions across 3000+ sites in over 40 countries through direct expansion and global partnerships.
️ About The Position
We seek a motivated and experienced Customer Success Manager to oversee our chest and breast AI customer management in the DACH region. This role is crucial in ensuring that our clients effectively adopt and utilize our Lunit AI solutions, driving customer satisfaction and long-term partnership success.
Roles & Responsibilities

Customer Relationship Management: Serve as the primary point of contact for clients in the EMEA region, particularly in the area of Lunit's AI commercial products. Build and maintain strong, long-lasting relationships
Customer Onboarding: Lead new client onboarding processes, ensuring seamless integration and adoption of AI solutions to the customer's workflow
Account Management: Conduct regular account reviews, providing insights and recommendations to optimize the use of our solutions while addressing any client concerns
Success Enablement: Develop and implement strategies to enhance customer satisfaction and retention. Collaborate with clients to understand their goals and ensure our solutions effectively meet their needs
Feedback Gathering: Gather customer feedback and work closely with the product development team to drive continuous improvement and innovation of breast and chest AI solutions
Training and Support: Coordinate and deliver training sessions to enhance user expertise and ensure optimal utilization of our solutions
Market Insight: Stay updated on radiology industry trends, competitor activities, and regulatory changes to provide clients with the most relevant and strategic insights

Requirements
Qualifications

3-5 years of relevant experience required
Native in German and fluent in English
Clinical experience as a radiographer, technologist, or biomedical engineer
Project engagement and management experience
Knowledge of deep learning technology or AI applications in medical imaging or data
Excellent written and verbal English communication, presentation skills and the ability to plan/execute educational sessions
Ability to work independently in a field location (with occasional travel)
Ability to build strong working relationships with peers
Desirable: clinical experience as a radiographer, technologist, or biomedical engineer

How to Apply

CV (resume, free format) submission required

️ Hiring Process

Document Screening → Competency-based Interview 1 → Competency-based Interview 2 → Culture-fit Interview 1 → Culture-fit Interview 2 → Onboarding

After the final interview, we may proceed with reference checks if needed
Interviews are conducted in English.

Work Conditions and Environment

Work type: full-time
Working from home (Germany)
Salary: after negotiation

ETC

If you misrepresent your experience or education or provide false or fraudulent information in or with your application, it may be grounds for cancellation of the employment
Lunit is committed in providing the preferential processing to those eligible for employment protection (national merits and people with disabilities) relevant to related laws and regulations

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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