We are seeking an experienced Business Analyst with strong Servigistics (Service Parts Management – SPM) expertise to support business operations, system enhancements, and the upgrade to SPM 14. The candidate will act as a liaison between business stakeholders and technical teams, ensuring optimal configuration, data integrity, and process alignment within the Servigistics platform.

Gather, analyze, and document business requirements related to Service Parts Planning, Forecasting, and Inventory Optimization.
• Translate business needs into functional specifications for Servigistics configuration.
• Conduct gap analysis between current state and SPM 14 capabilities.
• Support process improvements in service parts supply chain.
Servigistics (SPM) Configuration
• Configure and maintain modules within Servigistics SPM (Forecasting, Planning, Inventory, Optimization).
• Analyze forecast accuracy, stocking policies, safety stock, and service levels.
• Troubleshoot production issues and provide functional support.
• Work with technical teams on data feeds, batch jobs, and integrations.
SPM 14 Upgrade Support
• Participate in SPM 14 upgrade planning and impact assessment.
• Perform regression testing and validation of upgraded functionalities.
• Coordinate data validation, reconciliation, and post-upgrade support.
• Identify configuration changes and enhancements required post-upgrade.
• Support user acceptance testing (UAT) and deployment activities.
Reporting & Analytics
Forecast accuracy
Service level performance
Inventory turns
Fill rate and backorder metrics
Work with business teams to improve KPI visibility and reporting accuracy.
Stakeholder Collaboration
• Work closely with:
• Supply Chain & Planning Teams
• IT Teams
• Data Management Teams
• External vendors (if applicable)
• Conduct user training and knowledge transfer sessions.
• Prepare functional documentation, SOPs, and upgrade documentation.
Required Skills & Experience

Experience
5+ years of hands-on experience with Servigistics SPM
Strong experience in:
Demand forecasting
Inventory optimization
Service parts planning
Experience supporting or participating in SPM 14 upgrade
Experience in production support environment
Functional Knowledge
Service Parts Management (SPM)
Supply Chain Planning
Inventory policies and service level management
Forecasting techniques (statistical & causal models)

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