Client Experience Specialist
Location: Remote - Canada Wide
Opportunity at Microserve

Position Overview

Microserveis looking for a Client Experience Specialistto join ourenergeticSales team.If you are looking to join a growing Sales team, get mentored by the best,and get your IT sales career,this is the role for you!

The Client Experience Specialist’steam’sprimary goal isensuringour clients get the best possible experience when collaborating with us.As a Client Experience Specialist, you will support Account Executives in fostering client relationships, identifying new opportunities, providing pricing, managing the sales pipeline, following up on outstanding quotes, closing deals, processing orders, and keeping clients informed about their order status to ensure an exceptional client experience.You will liaise between clients and internal teams to ensure thetimelyand successful delivery of our solutions according to our client needs and company goals.

AtMicroserve,we pride ourselves in providing our clients with innovative product solutions that meet a high standard of excellence. If this sounds liketherole for you, please review the responsibilities and requirementsbelow.

Role and Responsibilities:

Position and sellthe company’sfull range of IT services and solutions to new and existing clients either independently or as part of a larger account team

Collaboratively work with Account Executives and Services for client opportunities towards a successful close

Identifyandleveragemanufacturer and supplier resources to helpfacilitatecustomer requirements

Follow up on leads and client inquiries

Gather information on client business requirementsin order topropose the best-fitting technology solutions

Maintain a strong understanding of vendor pricing programs

Produce and present quotes and proposals to clients, including identifyingappropriate SKUs, configuring solutions, registering deals with manufacturers, and any other activitiesrequiredto produce a competitive andtimelyquote

Manage high volumes of quotes, information and order requests that need to be processed according to client specific Service Level Agreements (SLAs)

Responsible for ensuring 100% accuracy on created quotes & orders

Respond to client RFQs and other procurement requests independently or as part of a larger response team, including taking responsibility for product selection and pricing sections of RFP responses for your assigned accounts

Maintain ongoing relationships and look for opportunities to grow relationships within assigned accounts

Take lead on all processed orders leading them to completion. As part of the order management process, the rep willbe requiredto communicate expected delivery date;monitorand follow up on status of orders created in the system until they are successfully delivered and invoiced

Identifyand escalate any issues with product availability and delivery ETAs

Maintains and improves quality results by following standards; recommending improved policies & procedures

Updates job knowledge by studying new product descriptions,participatingin assigned educational vendor certification courses

Create andmaintainactivities and all communication opportunities for projects that are led by Client Experience Specialist

Warm and cold calling to new and existing clients

Activelyparticipatein other client engagement tools related to the role

Requirements:

3+years experiencein an IT Sales environment

Exposure to all phases in a B2B sales process is strongly preferred

Applicants mustpossessrelevant post-secondary education, and an IT technical background is strongly preferred

Excellent organizational skills and attention to detail

Strong written and verbal communication skills in English isrequired

Ability to multi-task managing multiple requests in parallel

Ability to work independently in a self-directed manner as well as within a team

Experience working in the IT VAR based industry is an asset

Strong computer skills including Microsoft Office are a requirement

Technical skills including capability to do light presales configurations of servers, switches,routers and client devices

Experience with CRM Tools

What do you get?
In accordance with the BC Pay Transparency Act the range for this role for BC residents is $55,000 - $65,000 annually plus a competitive commissions structure.

Time-offpolicies that promote work/life balance

Paid time off

Extended Medical and Dental plan from day one

Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)

Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few

Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter

Career advancement opportunities

Hybrid working environment for specific roles

Ongoing learning and development opportunities

Professional development & Training reimbursement support

Dog friendly offices

If you feel like this role is your dream job and have questions about compensation andbenefitspleaseget in touch withus as we are always happy to discuss further. AtMicroservewe believe that compensation conversations should always be ongoing.
Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.

About Us

AtMicroserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices inVictoria, Calgary, and Edmonton, we employ over450team members, and are one of the largest technology solutions providers, recognizedforour ability to deliver and innovate to meet the changing needs of our clients.

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