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Location: 100% Remote

Job Type: Full-time / Part-time

About Mind Friend

At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top-tier care.

The Role

As a Telehealth Psychologist Assistant, you will be the backbone of our clinical operations. You will act as the first point of contact for our clients, ensuring a smooth and welcoming virtual experience, while providing vital administrative and clinical support to our psychologists. If you are passionate about mental health and want to gain hands‑on experience in the telehealth industry, this is the perfect role for you.

Key Responsibilities

Patient Onboarding: Guide new clients through the intake process, ensuring all preliminary paperwork, consent forms, and assessments are completed prior to their first session
Schedule Management: Coordinate calendars, schedule appointments, and manage cancellations or rescheduling for multiple psychologists
Virtual Room Support: Act as the technical liaison for clients, helping them troubleshoot any video, audio, or platform connectivity issues before or during their sessions
Clinical Administration: Assist psychologists with preparing session materials, organizing electronic health records (EHR), and proofreading non-clinical documentation
Patient Communication: Respond to patient inquiries via email and secure messaging with warmth, professionalism, and promptness
Compliance: Maintain strict confidentiality and ensure all tasks are performed in compliance with HIPAA and other patient privacy regulations

Requirements

Experience: A minimum of 3 years of experience working as a psychology assistant, psychiatric technician, medical assistant in mental health, or a similar clinical support role
Education: Bachelor's degree in Psychology, Social Work, Counseling, or a closely related field
Tech‑Savvy: Proficiency in telehealth software, electronic health records (EHR), and secure communication platforms
Soft Skills: Exceptional emotional intelligence, active listening skills, and the ability to maintain a calm, supportive demeanor with individuals experiencing distress
Compliance: Deep understanding of HIPAA guidelines and best practices for patient data security

Benefits

Work from Anywhere: A 100% remote work environment with flexible scheduling options.

Competitive Compensation: Salary commensurate with your 3+ years of valuable experience.

Home Office Stipend: Allowance to help you set up an ergonomic and secure remote workspace.

Professional Growth: Opportunities for continuous learning and career advancement within the digital mental health space.

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