Job title

Customer Service Representative Export Polen - Parental Leave (Fixed-Term) M/F/D

Contract type

Fixed-Term Contract

Job Description

Motul is changing: Established as a globally respected manufacturer of high-performance and premium lubricants for cars, motorcycles, commercial vehicles and industrial applications, MOTUL is constantly reinventing itself. How can MOTUL contribute to trends in new forms of mobility? How sustainable can MOTUL's products be? How can MOTUL break new ground while making its own core competencies available as an innovative offering for completely new areas of application and markets? These questions occupy us today. Because we are already thinking about tomorrow today. Tradition since 1853 paired with innovation for everything that is yet to come.

Customer Service Representative Export Polen (m/f/d)

Parental Leave (Fixed-Term)

YOUR TASKS: CONNECTED BY PASSION!

This challenging position gives you responsibility for the end-to-end customer management within the Order-to-Cash (OTC) process, ensuring that customers receive their deliveries on time. Acting as the “One Face to the Customer”, you will be the central point of contact for our international/Poland customers. You will work closely with our warehouses, the sales field team and our shipping department. Other tasks include:

acting as the primary point of contact (“One Face to the Customer”) for our international customer base
full ownership of the customer relationship throughout the OTC process
accepting, registering and monitoring orders in SAP, including billing
managing and supporting B2B order platforms (e.g. B2B portals, TecCom) and
providing 1st level support to customers
updating prices and conditions in SAP
corresponding regularly with our customers by e-mail
tracking and monitoring backorders for customers
addressing and implementing specific adjustments
handling export orders according to currently valid export/customs regulations and customer requirements

Profile

YOUR PROFILE: QUALIFICATION MEETS PERSONALITY!

Your service mindset ensures you always encounter our customers with a professional approach
You stand out with flexibility, diligence and a hands‑on attitude and you enjoy working with an efficient, motivated team
You have received commercial training, e.g. as an industrial clerk (m/f/d) for wholesale and foreign trade or forwarding clerk (m/f/d)
You are confident in handling SAP (SD module)
You have verifiable professional experience in the customer service of a medium-sized company
You have know-how with regard to export handling procedures
Fluent written and spoken English and Polish needed
German would be an advantage

INTERESTED IN JOINING US? YOU CAN LOOK FORWARD TO …

a motivating corporate culture with lean hierarchies and a congenial working atmosphere
a modern, internationally geared working environment in our new offices in Cologne
an intensive familiarization phase
challenging tasks with further training opportunities geared specifically to individual needs
flexible working hours, home‑office possibilities, 30 days annual leave
sponsored Urban Sports Club membership; fresh fruit, coffee and water always available

If you are interested in this exciting task and if you aspire to move things forward in a dynamic, future-oriented company group , then please submit your application on our career page with your full application documents, stating your expected salary and your earliest possible starting date.

Position location

Job location

Europe, Germany, Nordrhein-Westfalen

Location

Köln

Office Location

Köln - Germany

Teleworking (Homeoffice)

Hybrid (Partial)

Candidate criteria

Minimum Level Of Education Required

2- A-levels

Minimum Level Of Experience Required

2-5 years

Languages

Polish (3- Advanced)
English (4- Mother tongue)

Requester

Position start date

01/07/2026

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