Job Description

Reporting to the Feature Owner of IT Hosting Operation Model and Experience (ITHOME), a feature of the Data Center Services Product, the DCS Relationship Manager (m/f/d) is responsible for building and maintaining relations and driving alignment between Data Center Services, Facilities, and IT Infrastructure teams supporting Data Centers and Local Computer Rooms at sites assigned to the Data Center Manager (m/f/d) .

The Data Center Manager (m/f/d) will be focused on developing a comprehensive view of his/her portfolio’s critical facilities, related capabilities, capacities, and compliance status and aligning maintenance, operations, project delivery, and portfolio planning activities. This person will closely collaborate with global and local Facilities teams, Divisional IT teams, and Global Compute, Storage, and Network teams across the three IT Hubs located in Prague, Czech Republic, Austin, TX, and Singapore.

This is a full-time , permanent and hybrid role .

Responsibilities include, but are not limited to:

Fundamental understanding of resilient data center power, cooling, and fire suppression systems and best practices; this includes a working knowledge of UPS, Generators, breaker panels, rack PDUs, CRACs, and wet/dry sprinkler and gas suppression
Integrate with site and global teams to act as single point of contact for any activity which has a Local Computer Room resource demand component
Drive the implementation and management of a governance and operations and related reporting capabilities
Perform site assessments to ensure accurate and updated information is readily available for strategy and planning development
Develop and track strategic action plans addressing hosting at each portfolio site that aligns with strategic business objectives
Work closely with various engineering and projects delivery teams to ensure smooth running of programs
Develop processes and tools which enable visibility, alignment, and coordination of planned activities and available maintenance windows
Present site health and compliance status at executive stakeholder meetings
Manage processes to onboard and offboard sites to the program as our company portfolio changes over time
Collaborate with Facilities and Data Center Engineering teams to develop various proposals related to Local Computer Rooms
Maintain effective relationships with vendors and suppliers ensuring effective, high-quality delivery and appropriate cost management
Be a backup Relationship Manager for sites assigned as Secondary responsibilities

Education Minimum Requirement:

Bachelor’s degree in computer science, information technology, management information systems, engineering or related discipline
Data Center Certifications such as CDCDP, DCDC, or equivalent is desirable
Industry technical certifications in EMC, Cisco or VMware are desirable
PMP and ITIL Certifications or equivalent are desirable

Skills & Experience:

5+ years data center and colocation solution delivery supporting 24/7/365 mission critical services
Strong interpersonal, communication and presentation skills.
Strong team member
Prior experience with and understanding of large enterprise critical facility data center design
Understanding of structured cabling systems, network and connectivity standards and hardware installation
Ability to adapt to changing technology environments
Understanding of ITIL processes, compliance and quality programs, audits and physical security
Ability to manage large scale projects and develop and improve processes
Ability to develop relationships with people in diverse global geographies. This includes company employees, external partners and vendors
Experience leading cross functional teams
Ability to resolve problems in high stress, high visibility situations
Strong business understanding and negotiation skills with the ability to make rapid disciplined decisions from both a business and technology perspective
Good understanding of cyber-security principles
Very good English skills and good German skills (strongly desirable)

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

People with severe disabilities and their equivalents will be given preference if they are equally qualified.

Required Skills

Accountability
Audit Management
Business Process Improvements
Cost Management
Customer Experience Management
Data Center Management
Data Modeling
Fire Suppression Systems
Global Team Collaboration
Governance Management
Information Systems Strategy
Management Process
Physical Security
Plan of Action and Milestones (POA&M)
Portfolio Management
Project Portfolio Management (PPM)
Quality Assurance (QA)
Site Assessment
Stakeholder Relationship Management
Strategic Planning
Structured Cabling

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: 25%

Flexible Work Arrangements: Hybrid

Shift: Not Indicated

Valid Driving License: No

Hazardous Material(s): N/A

Job Posting End Date: 11/30/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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Jobs:

Data Center Manager (m/f/d)

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