Sustainability Leader (PF5) – Updated Job Description

Location Designation: Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid‑sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you’ll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions.

Location of role

Can be Remote OR located in Philadelphia, PA

Role

Business Unit CI Sustainability Leader (PF5)

Reports to

Business Unit Leader with a dotted line into the CI COE

Purpose

Accelerate CI maturity and enterprise performance within the GBS Service Operations organization by coaching Tier 2–4 leaders across complex functions and business lines. Operate at a strategic level, enabling leaders to deploy CI capabilities to shape business outcomes. Guide and evolve CI systems, lead cross‑functional MSAs, and contribute to enterprise methodology through the COE.

Key Responsibilities

CI Coaching & Capability Building:
- Coach multiple CVPs, VPs, and SVPs across Tier 2–4
- Build CI maturity across entire Service Operations functions (e.g., Client Readiness, Client Services, Contact Center, Quality and Strategy functions)
- Design and deliver CI training and advanced leadership refreshers to Service Operations leaders and teams
Sustainability & Assessments:
- Serve as lead assessor for MSAs across departments or business units
- Translate MSA findings into strategic priorities and oversee execution of 100‑day plans
- Tailor and scale CI systems to meet evolving needs of multiple teams
Performance & Value Capture:
- Lead value creation initiatives that deliver 3–5% YOY gains at multi‑team or BU scale
- Support leaders in linking improvement efforts to financial outcomes and balanced scorecards
CI Tools & Systems Integration:
- Apply and coach advanced CI tools and systems (e.g., Kaizen events, Hoshin Kanri, CI loop design)
- Identify process engineering opportunities and support the business in designing/implementing the improvements
- Design, adapt, and scale systems to embed CI behaviors across functions
- Collaborate with COE to evolve enterprise tool standards and integrate best practices into GBS Service Operations
Strategy Deployment & Performance Alignment:
- Coach senior leaders on strategy deployment methods (X‑matrix, tiered metrics)
- Translate CI assessments into cross‑functional strategic priorities and performance levers
- Embed CI into planning and performance review cadences
Collaboration & Mentorship:
- Lead cross‑functional CI forums and Communities of Practice
- Formally and informally mentor other SLs and Change Agents, with the potential for line manager responsibilities
- Partner closely with Service Operations leaders to drive consistency and integration of CI practices

Experience & Skills

Proven success in CI leadership across large‑scale, federated orgs
Experience/Background in Group Insurance and/or Service Operations a plus
Strong executive presence and ability to influence at VP/SVP level
Deep knowledge of advanced CI tools and systems
Skilled in facilitation, coaching, and strategic planning
Familiarity with OEI, Shingo, or equivalent frameworks
Leadership and change management experience
Lean Six Sigma certification (Green Belt/Black Belt) strongly preferred

Pay Transparency

Salary range: $116,000–$166,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of

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New York Life Insurance

Jobs:

Corporate Vice President, Sustainability Leader

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