At Nissan were not just building cars were revolutionizing mobility. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our global impact is fuelled by dedicated minds crafting and delivering innovation since 1933. For over 90 years our core belief in doing what others dont has driven innovation and excitement for our customers shaping Nissan into the business it is today. We are not just a company - were a movement pushing boundaries and embracing the spirit of Defy Ordinary.

MAIN TASKS & RESPONSIBILITIES

Deployment of AMIEO warranty and technical goodwill policy to each dealer in the markets under his / her responsibility and ensure all claims are in line with Nissan policy and standards. Deployment of Recall / Service Campaigns to all dealers and support actions to improve the completion ratio in line with BP targets.
Manage warranty resource consisting of internal FTEs and procured service supplier to ensure delivery of the TCS Warranty overall objectives and KPIs. Track and drive for delivery of FTE teams individual objectives.
Ensure availability and use of appropriate financial and performance reporting and take / propose appropriate corrective actions where necessary.
Ensure deployment as well as accurate and consistence interpretation of EWPPM (European Warranty Policies & Procedures Manual).
In the RBU ensure understanding of warranty objectives and processes and how good application of Warranty policies and procedures have a positive effect on the business and customer experience.
Maintain and develop relationship between Warranty L1 team and the Technical and Parts L1 teams as well as customer service to ensure seamless collaboration in the RBU.
Manage the review of the departments and the dealer networks performance identifying areas for development and implement any corrective actions needed.
Take responsibility for the financial commitments of the Dept. whilst balancing this with justified dealer claims.
Ensure appropriate process related to warranty payments is in place.
Liaise with other RBU Managers to incorporate and develop RBU best practices methodology.
Support budget planning and control.
Support Warranty L3 team development and deployment of dealer warranty audit process and ensure that team members meet both group and individual objectives where applicable.
Track procured service providers delivery against SLA agreement take corrective actions and / or elevate if performance is out of line.
Represent RBU in European warranty forums.
Ensure appropriate local warranty training material is available and continuously updated according to agreed curriculum.
Support execution of warranty training plan across dealer network and warranty L1 team.
Travel to the extent necessary to perform the position duties.
Key User Account responsibility for eNEWS system.
Other tasks assigned by the Manager (within the scope of the employers right of management).

KEY COMPETENCIES

Higher education at Bachelors level business engineering or equivalent experience
Several years minimum in Nissan / Automotive OEM warranty operation
Global quality management : product quality (Manufacturing or Corporate Quality / R&D / Engineering) experience quality (Customer Quality / Aftersales Technical / Warranty)
Technical experience also linked with customers
First Managerial experience
Leadership management skills
Analytical approach
Strategic skills
Influential skills
Coaching / Mentoring skills
Customer focus
Works under minimal supervision and be able to summarize complex processes
Business and action oriented
Nissan Way values focus
High level communication skills
Understanding of workshop repair processes preferred
Language skills : Very good German and business fluent English others are advantageous

At Nissan we believe that the differences among us differences in race gender age mindset religion people with disabilities and much more make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey in order to build teams that create a sense of belonging for all members.

Wesseling Germany

Required Experience :

Manager

Key Skills

Fiscal Management,Flooring Installation,Customer Service,Algebra,Computer Skills,Construction Experience,Conflict Management,Computer Literacy,Customer relationship management,Geometry,QA / QC

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Nissan

Jobs:

Warranty Section Manager (Total Customer Satisfaction)

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