ABOUT THE ROLE

ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking Audio-Visual Operations Support Specialist candidates to join our team in support of the NATO mission at the George C. Marshall Center. Successful candidates will possess a minimum of 2years' related experience, speak fluent English, and be able to pass a background check.

WHAT YOU WILL DO

Event & Operational Support

Provide end-to-end AV operational support for lectures, classes, and events
Assist faculty and presenters with presentation setup and equipment usage
Configure room layouts (seminars, conferences, receptions)
Set up and position AV equipment and furniture
Ensure all rooms are fully operational ≥30 minutes before events

Equipment Setup & Handling

Install, set up, and reconfigure AV systems and cabling and connections
Operate AV hardware during events:
- Cameras
- Audio systems
- Video teleconferencing (VTC) platforms
Adjust equipment in real-time during live events

User Support & Troubleshooting

Provide on-site user support during events
Perform basic troubleshooting of AV issues
Escalate advanced issues to technical team
Act as liaison with AV Technical Support and external repair technicians

Operational Readiness & Monitoring

Maintain 100% operational readiness of AV systems
Conduct pre-event checks and validation
Monitor system performance during events
Respond immediately to operational issues

On-Call (Emergency) Services

Perform On-Call (Emergency) repairs and services for all AV systems submitted via e-mail, telephone call, text, or digital message when designated at the on call technician in accordance with current SLA standards.

Requirements

YOUR SKILLS AND EXPERIENCE

Minimum two years’ experience with AV systems (audio, video, cameras) and VTC platforms (Teams, Zoom, etc.)
Equipment setup and configuration
Basic AV troubleshooting
Understanding of AV signal flow (operational level)
Excellent customer service

YOUR EDUCATION

High school diploma or equivalent
Fluent in English

Benefits

We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, paid time off, Federal holidays, and professional development. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.

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