Platform Enablement Consultant on our Customer Success Team, you are the bridge between complex research methodology and our cutting-edge Automated Insights Platform. Your mission is to empower our clients—many of the world’s leading brands—to become masters of their own research.

Rather than executing research for clients, you are the technical architect and strategic coach who ensures our clients are using the platform to its full potential. Your technical aptitude and deep research background will make a direct, visible impact on how the world's biggest brands make decisions.

Are you a technical problem-solver who loves to "look under the hood"? Are you hungry for empowerment and ready to act as a trusted advisor in a fast-paced environment? quantilope automates consumer research to unlock high-quality insights with speed and ease. We’re growing fast, and we need the right person to help our clients fly.

What you will be doing:

Platform & Methodological Mastery: Rapidly develop deep expertise in our AI-Powered Insights Platform's features, advanced research methods, and best practices, establishing a strong foundation for client-facing technical guidance.
Empower & Enable: Act as the primary technical consultant, guiding clients on how to translate complex research needs into sophisticated online survey designs within the platform leveraging our advanced research methods.
Quality Assurance & Guidance: Perform expert QA on client-built surveys, ensuring logic, flow, and methodology are foolproof before they hit the field.
Technical Troubleshooting: Deep-dive into technical hurdles and survey logic issues, collaborating closely with our Product and Engineering teams to find swift resolutions.
Platform Ambassador: Serve as a champion for platform evolution by systematically capturing client feedback and proactively identifying and advocating for potential feature enhancements to the Product team.

Who you are:

Business Proficiency in German and English (at least C1 for both)
Technical & Methodological Hybrid: You have a strong technical aptitude and a passion for how agile software can transform traditional quantitative market research.
The Researcher's Mind: You have 2+ years of experience in survey-based market research and/or self-service market research platforms, and a firm grasp of quantitative methods.
Customer Success Obsessed: You don’t just want to solve the problem; you want to teach the client how to solve it next time. You thrive on client "aha!" moments.
Clear Communicator: You can take complex technical or statistical concepts and make them easy for anyone to understand.
Agile & Adaptable: You are comfortable in a fast-paced, high-growth environment and can pivot quickly when priorities shift.
A Quick Learner: Ability to rapidly master new processes, platform features, and functionalities to ensure you are always the first-line expert ready to proactively guide and train clients.
Innovation and Efficiency-minded: You proactively identify and implement process improvements, and are excited by the idea of building scalable processes leveraging AI as we continue to evolve and expand our offer.
Education: You’ve earned a degree in Economics, Social Sciences, Psychology, Information Systems or a related field with a strong emphasis on Quantitative Research, Marketing, or Statistics. A focus on Cognitive Science is a plus.

Benefits of working at quantilope:

Flexible work environment: With flexible PTO, flexible working hours and remote/hybrid opportunities, we believe you can succeed from anywhere. Did we mention that everyone has the opportunity to work abroad for up to 6 weeks per year?
Ongoing learning: With our dedicated learning budget for every employee and company-wide workshops with the best in the biz, we believe in providing our employees with all the tools they need to excel.
Wellness is key: We offer Private Health Insurance & Pension plan options as well as the support of certified mental health first aiders. We also have Quantiwell days which are global mental health days twice a year where the whole company takes a day for themselves.
Diverse & inclusive community: Our team spans the globe, driving diverse ways of working and thinking. With the help of an incredible Community Committee, we are committed to advancing education and awareness.
Team bonding: Team offsites, summer and holiday parties? We’re all working hard and know how important it is to have fun along the way.

Compensation: 42-52k EUR + 10% bonus

About Us

Meet quantilope: Great people, innovative technology, and the foundation to create an impact. quantilope automates consumer research with AI-driven solutions to support data-driven decision making. Founded in 2014, we're recognized for our innovation and rapid growth. quantilope provide insights in brand awareness, market segmentation, advertising testing, product concepts, pricing analysis, and more for 300+ brands.

As a consumer research technology company, we know the importance of diversity not only in our data but also across our team. At quantilope, we celebrate and welcome all people regardless of their gender identity, age, sexual orientation, race, religion, or ethnicity. We strongly believe that best ideas come from sharing and collaborating across diverse perspectives and experiences.

Join us and let's see what we can build together!

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