Location: Nuremberg, Germany

At Spacelabs Healthcare , we are on a mission to continuously innovate healthcare technology—empowering clinicians with better data, better tools, and better outcomes.

Our scalable solutions help deliver critical patient information across local and remote systems, enable faster and more informed decision‑making, and create safer environments for patients worldwide.

About the Role

We are seeking a customer‑focused Tech Support Specialist to join our team in Nuremberg, Germany. This office‑based role operates with minimal supervision and focuses on delivering high‑quality remote technical support and end‑user assistance to customers across Germany.

You will act as the first point of contact on the Spacelabs Service Hotline, diagnosing and resolving technical issues with our recording and patient monitoring equipment while ensuring an exceptional customer experience.

Key Responsibilities

Serve as the primary responder for the Spacelabs customer service hotline
Provide remote diagnosis, troubleshooting, and resolution of technical issues
Identify recurring technical problems and upscale them through appropriate internal channels
Accurately complete all required service and support documentation in a timely manner
Maintain clear and effective communication with your manager and internal stakeholders
Collaborate professionally with colleagues across departments to ensure efficient service delivery
Support the promotion and awareness of Spacelabs products and services to enhance customer satisfaction
Partner with sales teams, regional field service engineers, and clinical specialists to support business growth
Deliver online product demonstrations and customer training sessions when required
Maintain up‑to‑date knowledge of Spacelabs solutions and relevant competitor offerings
Adhere to all company policies relating to safety, quality, and operational compliance
Submit accurate reports covering activities, expenses, and market or customer feedback
Contribute to Spacelabs’ reputation for outstanding after‑sales technical support
Perform additional tasks as required to meet evolving business needs

Qualifications

Degree or vocational education in electronics, electrical engineering, or another technical / scientific discipline
Proven experience in a customer‑focused technical support or service environment involving advanced electronic hardware, software, and IT systems

Technical Requirements

Strong proficiency in configuring and troubleshooting:

Microsoft Windows Server (2016–2025)
IIS Web Server
Windows 10 & 11
Microsoft SQL Server (2014+)

Additional skills and attributes

Strong communication skills with the ability to engage effectively at all organisational levels
Competency in Microsoft Excel, Outlook, and Word
Good written and spoken English communication skills
SQL scripting experience preferred, but not required
Strong analytical and problem‑solving skills with sound technical judgment
High attention to detail and the ability to work methodically under pressure
Commercial awareness with a customer‑centric mindset

Additional Requirements

Willingness to travel domestically on an occasional basis (<10%)
Successful completion of Spacelabs training programs
Flexibility to work varied shifts depending on installation or support requirements
Compliance with vendor credentialing requirements (e.g. vaccinations, documentation)
Valid driving licence with a strong driving record

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