Introduction

We are seeking an experienced Senior Project Manager to lead the implementation of a complex SaaS software solution within large grocery and pharmacy retail environments . This role combines hands‑on, in‑store execution with strategic stakeholder management at head office and senior leadership level. You will be responsible not only for delivering a successful rollout, but also for clearly demonstrating the value, impact, and commercial benefits of the solution to retail executives. You will act as the primary interface between the retailer, internal product and engineering teams, and external partners, ensuring that deployments are delivered on time, on budget, and aligned with business outcomes.

Project Delivery & Execution

Lead end-to-end implementation of a complex SaaS solution across grocery and pharmacy retail stores
Plan and manage multi-site rollouts, pilots, and phased deployments
Spend 2-3 days per week in stores, supporting deployment activities, validating workflows, and resolving operational issues
Own project plans, timelines, risks, dependencies, and budgets
Ensure consistent delivery standards across multiple store formats and regions

Stakeholder & Executive Management

Serve as the primary point of contact for retail stakeholders, from store teams to senior head office leadership
Present progress, outcomes, and insights to senior and executive-level audiences
Demonstrate and articulate the business value of the solution (e.g. operational efficiency, compliance, customer experience, ROI)
Build strong, trusted relationships with client stakeholders at all levels

Value Realisation & Adoption

Drive adoption by aligning the solution with real in-store processes and retailer priorities
Translate technical capabilities into clear business benefits
Support change management, training, and user engagement initiatives
Capture feedback from stores and feed insights back into product and delivery teams

Cross‑Functional Collaboration

Work closely with internal product, engineering, customer success, and commercial teams
Coordinate third‑party vendors or integration partners where applicable
Ensure issues are escalated and resolved efficiently across teams

Required Experience & Skills

Senior-level project management experience delivering complex SaaS or enterprise software implementations
Proven experience working with large grocery, pharmacy, or multi-site retail organisations
Strong background in on‑site retail execution combined with head office / executive engagement
Excellent stakeholder management and communication skills, including executive-level presentations
Strong understanding of operational retail environments and store-level constraints
Ability to travel regularly within Germany
Structured, delivery-focused mindset with strong problem-solving skills

Nice to Have

Experience working with German grocery or pharmacy retailers
Background in change management or transformation programmes
Familiarity with demonstrating ROI and value realisation in SaaS deployments
Experience working in hybrid, cross-border, or matrix organisations

What We Offer

A senior, high-impact role delivering visible results for major retail customers
The opportunity to work hands‑on in stores while influencing decisions at executive level
A collaborative, fast‑growing SaaS environment
Competitive compensation and benefits

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