Technical Success Manager - Tech Company

About the job Technical Success Manager - Tech Company

Our client is a fast‑growing technology company building modern infrastructure for AI. To support their expanding customer base, were looking for a Technical Success Manager (US - Remote)to own the post‑sale technical relationship for strategic accounts and ensure successful deployment, adoption, and long‑term value realization.

This role is ideal for someone who thrives at the intersection of engineering, customer success, and technical program management — someone who can translate complex systems into clear outcomes and guide customers through high‑stakes, multi‑stakeholder implementations.

Your Role

Technical Delivery & Execution

Serve as the primary technical point of contact after the sale, coordinating across Solutions Architects, Forward Deployed Engineers, and Support teams
Guide customers through implementation, ensuring they effectively use vector search and related AI capabilities to solve real‑world problems
Conduct architecture reviews and technical health checks to identify bottlenecks and recommend optimizations
Manage expectations across multiple concurrent customer projects, aligning timelines, resources, and technical priorities
Build trusted, long‑term relationships with technical and executive stakeholders
Ensure QBRs and executive check‑ins deliver meaningful value for both the customer and the company

Operational Excellence

Act as the escalation manager for critical technical issues, mobilizing internal teams to resolve blockers in high‑stakes deployments
Aggregate customer feedback and field insights to influence product and engineering roadmaps
Strengthen shared understanding between customer teams and internal engineering groups

What You Bring

3+ years in a customer‑facing technical success, delivery, or solutions role supporting complex technical products
Proven ability to manage multi‑stakeholder technical projects without direct authority
Understanding of the ML lifecycle, data pipelines, and search/retrieval systems fundamentals
Ability to translate deep technical concepts into business impact for executives while engaging hands‑on with developers
Strong communication skills and a proactive, ownership‑driven mindset

Nice to Have

Experience delivering solutions in cloud‑native Kubernetes environments
Prior experience in a technical engineering role
Familiarity with semantic search, RAG, or agentic AI architectures

What's on Offer

Competitive salary, equity, and additional perks
Flexible working hours and an async‑friendly culture
Regular team offsites and virtual events
Hardware budget to choose your preferred setup

#J-18808-Ljbffr

TalentCloud Group