Description

JOIN A TOP PERFORMING BANK WITH STRONG COMMUNITY ROOTS

At Taylor Bank, everything we do is about serving our community and building strong customer relationships.

WE ARE SEEKING:

A Senior Fraud Specialist to investigate fraud activity, analyze fraud trends, and support enhancements to fraud detection and prevention controls. You will serve as a subject‑matter resource, partnering with cross‑functional teams to mitigate fraud risk and reduce customer and financial impact. This position will be based out of our corporate office, located in historic downtown Berlin, Maryland.

WHAT YOU WILL DO:

Fraud Investigation and Analysis
Review and investigate system‑generated alerts from the automated transaction monitoring and fraud detection platform. This includes analyzing patterns related to large cash transactions, wire transfers, and monetary instrument purchases.
Lead and resolve standard, complex, high risk, and high‑dollar fraud investigations across multiple channels, including card, ACH, wire, account takeover, check and digital banking.
Document all investigative findings thoroughly and maintain detailed case files.
Serve as a resource for fraud investigation best practices and case resolution.
Mentor and support Fraud Analysts by assisting with investigations, escalation decisions, and case documentation.
Handle inbound calls from customers regarding fraud and identity theft, providing advice and assistance as necessary.
Process Improvement and Training
Recommend improvements to fraud detection rules, monitoring strategies, and internal controls.
Perform quality reviews of fraud cases and provide feedback to the team.
Collaborate with cross‑functional teams (Operations, Risk/Compliance, IT, and customer‑facing teams) to resolve fraud issues and implement prevention initiatives.
Provide fraud awareness training and guidance to frontline and back‑office staff to improve fraud identification, escalation, and prevention.
Remain current on evolving fraud trends, typologies, and industry best practices.
Regulatory Reporting and Audit Support
Prepare fraud reporting, trend analysis, and loss summaries for management.
Support internal audits, regulatory exams, and risk assessments by providing documentation and analytical support.
Additional tasks as assigned

WHAT YOU BRING:

Bachelor’s degree from accredited college/university, or equivalent combination of education and experience
At least three (3) years of banking and fraud detection and investigation experience
Certified Fraud Examiner (CFE) or related certification preferred
Proficiency in fraud detection software
Solid skills in Microsoft Office Suite, particularly Excel
Knowledge of applicable regulatory requirements
Strong problem‑solving and risk assessment skills
Ability to handle confidential information with discretion

WHAT WE OFFER:

Strong growth opportunities.
A friendly, collaborative work environment.
An amazing benefits package: including affordable medical, dental and vision plans; Health Savings Account with employer contribution; employer paid Life, short‑term and long‑term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more.
This is a non‑exempt position and is eligible for overtime pay. We also have a discretionary bonus plan, subject to company performance.

Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.

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