Job Overview:

Join our Microsoft Ads B2B Customer Experts team and assist advertisers maximize their online advertising success

Do you have solid understanding of Microsoft Advertising (or major PPC platforms such as Google Ads)? Are you comfortable using Microsoft Copilot for advanced tasks? If so, we have an exciting opportunity for you to join our Microsoft Ads B2B Customer Experts team in our state-of-art premises in Piraeus .

About the Role

Our team provides expert troubleshooting and optimization support to advertisers using Microsoft Ads for their Pay-Per-Click (PPC) campaigns. In this role, you help resolve technical issues, deliver data-driven recommendations, and empower advertisers to maximize performance and long-term success on the platform.

What You Will Do

Diagnose & Resolve Issues: Quickly troubleshoot account setup, billing, disapprovals, conversion tracking, and platform functionality, using a consultative approach to understand each advertiser’s goals.
Provide Clear, Confident Solutions: Deliver timely, professional resolutions and leverage Copilot tools to ensure accuracy, clarity, and trust.
Recommend Performance Improvements: Identify optimization opportunities while resolving issues. Share data‑backed recommendations and educate customers on best practices and new Microsoft Advertising features, including Copilot workflows.
Educate & Empower Customers: Teach advertisers how to use Copilot for campaign creation, reporting, analysis, and optimization. Highlight the value of UET, automated bidding, audience targeting, and conversion tracking.
Build Strong Relationships: Offer proactive, personalized guidance that supports long‑term success.
Support Recovery & Retention: Use active listening, questioning, and empathy to address concerns, rebuild trust, and guide customers toward resolution.

What We’re Looking For:

Customer Interaction & Relationship Skills

English language fluency (C1/C2)
Experience in customer support, account management, or advertiser success
Proven ability to build trust and manage challenging conversations
High emotional intelligence and de‑escalation skills
Consultative mindset with strong diagnostic questioning
Ability to explain technical concepts to non‑technical users

Technical & Platform Skills

Knowledge of Microsoft Advertising or major PPC platforms (e.g., Google Ads)
Comfortable using Copilot for analysis, summaries, and recommendations
Strong troubleshooting and problem‑solving skills
Ability to interpret performance data and provide customer‑first solutions

Performance & Optimization Skills

Experience building or optimizing paid search campaigns
Understanding of bidding strategies, match types, quality score, and account structure
Ability to use Copilot to improve analysis, reporting, and optimization suggestions
Skilled in developing tailored recommendations that improve ROI and retention

Nice to Have

Direct Microsoft Advertising experience
Broader digital marketing exposure (analytics, tracking, audiences)
Retention or churn‑recovery experience
CRM knowledge (Dynamics, Salesforce, Zendesk, etc.)
Familiarity with reporting dashboards or data visualization tools

Working Hours and Location:

This is an on‑site position , in our state-of-the-art premises in Piraeus, Greece
Transportation provided for employees finishing after 10:00 PM

What We Offer

a. Compensation & Benefits

Competitive monthly salary (14 salaries per year )
Performance‑based bonuses (role dependent)
Referral Program – bring friends and earn bonuses
Private health care benefits
Exclusive corporate discounts

b. Career & Development

Full training by certified instructors
Ongoing professional development and upskilling
Opportunities to grow within a global, multicultural organization
Exposure to international markets and projects

c. Work Environment

Modern offices with comfortable break areas
Free online Greek language courses
Company events and community initiatives
Great Place to Work® Certified employer
Inclusive culture that values diversity and equal opportunities

Key Takeaways

Join the Microsoft Ads B2B Customer Experts team to assist advertisers in optimizing their PPC campaigns.
Candidates should have strong Microsoft Advertising knowledge, customer support experience, and excellent communication skills.
Key responsibilities include troubleshooting issues, educating customers on Copilot, and providing data‑driven performance recommendations.
The position is on‑site in Piraeus, Greece, offering competitive salary, bonuses, and ongoing professional development opportunities.
The workplace features modern offices, transportation for late shifts, and a supportive, inclusive culture.

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TP Greece