Trusted Shops builds digital trust between people and businesses - with one clear goal: becoming the #1 Community of Trust. With around 800 employees, we support over 25,000 online shops and 40 million consumer members across Europe as a profitable SaaS company. Our unique combination of trustmark, authentic reviews, and buyer protection helps millions of people shop online with confidence every day.

To grow our AI Solutions Team in the field of Generative AI & Agentic Commerce , we're looking for a

Generative AI Engineer (f/m/d)

(Hybrid in Cologne or remote within Germany / Full-time / Permanent contract)

Your Responsibilities

Develop and fine-tune Generative ML and AI models (LLMs, RAG, embedding models) to power intelligent services focused on trust, security, and user experience
Design and build AI agents that proactively solve tasks, communicate seamlessly with users and tools, and follow MCP-based logic (Model Context Protocol)
Implement Retrieval-Augmented Generation (RAG) pipelines using semantic search, vector stores, and API integrations
Create reusable prompts, classifiers, and scoring logic accessible through APIs or serverless architectures
Integrate your GenAI solutions into platforms like HubSpot, Salesforce, and Trusted Shops' internal systems for scalable impact
Ensure all GenAI implementations are transparent, explainable, and compliant with privacy and trust standards

Your Profile

A degree in Computer Science, Artificial Intelligence, Data Science, Computational Linguistics, or a related technical field - or equivalent practical experience in building GenAI solutions
Several years of professional experience working with LLMs, RAG pipelines, prompt engineering, and/or agent frameworks and familiarity with Agentic AI concepts such as autonomous workflows, planning logic, or multi-agent orchestration
Hands-on skills with LangChain, HuggingFace, OpenAI API, Vector Database or similar tools
Strong Python programming skills and experience with semantic search, embedding models, and vector databases
Familiarity with MCP concepts and agent architecture design (e.g. tool use, planning logic, multi-agent orchestration)
Comfortable designing and deploying AI solutions via APIs, serverless functions, or containerized environments (e.g. AWS Lambda, Docker)
Curious mindset and a responsible approach to building impactful, human-centered GenAI solutions
Fluent in English (written and spoken)

What we offer you

Hybrid work: Combine flexible remote work with team time in the office
Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
Permanent contract with Europe's trusted brand
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

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Trusted Shops Ag

Jobs:

Generative AI Engineer (f/m/d)

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