JOB SUMMARY

The Café Manager is primarily responsible for overseeing the operations of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands‑on role, with much of the working hours spent in the kitchen and service area, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the Team.

RESPONSIBILITIES

Support the proper execution of all processes, systems and standards
Ensure all deliveries are received correctly and logged
Maintain effective inventory control, storage, and rotation to minimize wastage
Manage the Café Team, ensuring they always work to the expected standards
Adhere to scheduled shifts and is willing to stay beyond when business or circumstances dictate
Train Café staff in preparing the full menu and the front of house staff in preparing drinks and ready‑to‑eat foods to the consistently high standard required
Set a high standard and good example for Café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained
Set a high standard and good example for Café staff regarding cleanliness and hygiene, including a regular deep clean schedule
Maintain a clear, well‑organized and easy‑to‑access Café
Handle guest concerns regarding the Café
Participate in regular staff meetings and training as and when required
Other duties as tasked by General Manager

QUALIFICATIONS

Minimum of high school diploma or equivalent required, some college preferred
Minimum of two (2) years’ previous F&B experience (quick service and/or restaurant experience)
1–3 years’ management experience in the hospitality field preferred
Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment

ADDITIONAL REQUIREMENTS

Ability to lead, motivate and empower Team Members
Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
Ability to take initiative
Excellent interpersonal and communication skills
Ability to recognize problems and problem‑solve
Ability to set goals and convert plans into action
Ability to see patterns in performance and strategize solutions
Open to feedback and self‑improvement
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
Serve as a role model by demonstrating and upholding Urban Air policies and standards

PHYSICAL REQUIREMENTS

Work days, nights, and/or weekends as required
Work in noisy, fast‑paced environment with distracting conditions
Move about facility and stand for long periods of time
Lift and carry up to 30 lbs.

If this is you, apply now!

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location‑based entertainment. The Dallas‑based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Christiana is an equal opportunity employer.

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Urban Air Adventure Parks

Jobs:

Cafe Manager

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