Job Summary

The Municipal Manager (SAE) is responsible for managing and growing an assigned municipal book of business by leveraging strong customer relationships, contract expertise, political and regulatory awareness, and cross functional leadership. This role acts as the primary point of accountability for revenue growth, contract compliance, rate adjustments, business improvement initiatives, and strategic customer engagement with city staff and elected officials.

Success in this role is measured by revenue improvement, contract execution excellence, customer and stakeholder influence, adherence to prescribed processes, and proactive project leadership across internal and external teams.

This position is remote; however the employee must reside in North Dakota as the role will require travel to customer sites throughout North Dakota the majority of the week, with the remainder of the time working from home.

Essential Duties and Responsibilities

Manage existing contracts including relationship maintenance, contract terms, service offerings, price increases and extensions.
Maintain and enhance customer relationships and satisfaction through involvement in the community. This includes but is not limited to: attending public functions, City Council / Board meetings and other community events, conducting community educational and informational outreach and working with appropriate media outlets for communication purposes.
Coordinate activities with other WM departments as necessary to deliver on contract and service expectations.
Utilize contract management and audit tools to maximize contract value and serve as team project leader for compliance.
Utilize revenue acceleration tools for existing contract renewals and target pursuits, shaping RFP's and existing contracts to provide value propositions that match customer needs and WM offerings.
Develop and maintain strategy plans for all existing municipal agreements and prioritized business development opportunities.
Develop community partnerships with elected officials and key community stakeholders that result in positive press coverage and have a beneficial impact on the community and WM.
Provide support and insight on political strategies, activity and needs within a community.
Coordinate, oversee and manage all RFP/bid responses, including pricing analysis, reporting and other exhibits as required.
Develop marketing strategies that identify retention and growth opportunities that include supporting strategies, resources and timelines necessary to accomplish goals.
Continue to build acumen skills by participating in on-going training offered by the Company.
Other duties as assigned.

Qualifications

Bachelor's Degree or equivalent experience in Business Administration, Communications, Political Science, or Economics, or similar area of study, and a minimum of five years of relevant experience.
Prior experience supporting/in the public sector is required.

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Compensation

The expected base pay range for this position across the U.S. is $79,000 - $95,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

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