SINEXCEL

After-Sales service engineer

SINEXCEL Berlin

Stellenbeschreibung:

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from SINEXCEL.

Equipment Installation and Commissioning

  • Responsible for the guidance of installation, commissioning, and startup of company products at customer sites to ensure the equipment operates smoothly as per customer requirements.
  • Provide on-site technical support according to the product manuals and customer needs, resolving any technical issues during installation and commissioning.

After-Sales Technical Support and Maintenance

  • Provide technical guidance for routine maintenance and repair services for equipment to ensure stable operation and minimize customer downtime.
  • Offer technical consulting to customers, resolve operational issues, and ensure the equipment and systems remain in optimal condition.

Training and Documentation Management

  • Conduct regular customer training on equipment operation and maintenance to enhance customers' ability to use and maintain the equipment.
  • Prepare and organize maintenance records, service manuals, and other technical documentation to ensure compliance and traceability during after-sales service.
  • Maintain good communication and interaction with customers, respond to customer needs promptly, and ensure high customer satisfaction.
  • Collect customer feedback, propose improvement suggestions, and collaborate with relevant departments to continuously improve product and service quality.

Troubleshooting and Problem Resolution

  • Respond quickly to customer equipment failures, perform troubleshooting, diagnose issues, and provide effective solutions.
  • Cooperate with the headquarters technical team to analyze and resolve product issues, ensuring continuous product quality and support improvement.

Reporting and Data Analysis

  • Regularly compile after-sales service reports, track equipment performance and customer feedback, and provide necessary data support.
  • Analyze failure types, frequencies, and other data, offer preventive maintenance suggestions, and optimize equipment maintenance strategies.

Credential Requirements

  • Relevant Educational Background
  • A Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, Automation, Computer Science, or a related technical field.
  • Working experience
  • 2-4 years working experience about pre-sales/after-sales technical support in energy storage, E-mobility, inverters or other electrical product business.
  • Language Skills
  • Proficiency in English, able to communicate fluently with headquarters and customers.
  • Knowledge of the local language is an advantage if working in specific countries (e.g., German, French, etc.).
  • Other Requirements
  • Driver's license: A valid international or European driver’s license (depending on country requirements).
  • Ability to travel and flexibility in work schedule.

Employment type: Full-time.

Seniority level: Mid-Senior level.

Industries: Appliances, Electrical, and Electronics Manufacturing.

Referrals increase your chances of interviewing at SINEXCEL by 2x.

Get notified about new Service Engineer jobs in Berlin, Germany .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    05 Nov 2025
  • Standort:

    Berlin

KI Suchagent

AI job search

Möchtest über ähnliche Jobs informiert werden? Dann beauftrage jetzt den Fuchsjobs KI Suchagenten!