After-Sales service engineer

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Equipment Installation and Commissioning

• Responsible for the guidance of installation, commissioning, and startup of company products at customer sites to ensure the equipment operates smoothly as per customer requirements.
• Provide on-site technical support according to the product manuals and customer needs, resolving any technical issues during installation and commissioning.

After-Sales Technical Support and Maintenance

• Provide technical guidance for routine maintenance and repair services for equipment to ensure stable operation and minimize customer downtime.
• Offer technical consulting to customers, resolve operational issues, and ensure the equipment and systems remain in optimal condition.

Training and Documentation Management

• Conduct regular customer training on equipment operation and maintenance to enhance customers' ability to use and maintain the equipment.
• Prepare and organize maintenance records, service manuals, and other technical documentation to ensure compliance and traceability during after-sales service.
• Maintain good communication and interaction with customers, respond to customer needs promptly, and ensure high customer satisfaction.
• Collect customer feedback, propose improvement suggestions, and collaborate with relevant departments to continuously improve product and service quality.

Troubleshooting and Problem Resolution

• Respond quickly to customer equipment failures, perform troubleshooting, diagnose issues, and provide effective solutions.
• Cooperate with the headquarters technical team to analyze and resolve product issues, ensuring continuous product quality and support improvement.

Reporting and Data Analysis

• Regularly compile after-sales service reports, track equipment performance and customer feedback, and provide necessary data support.
• Analyze failure types, frequencies, and other data, offer preventive maintenance suggestions, and optimize equipment maintenance strategies.

Credential Requirements

• Relevant Educational Background
• A Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, Automation, Computer Science, or a related technical field.
• Working experience
• 2-4 years working experience about pre-sales/after-sales technical support in energy storage, E-mobility, inverters or other electrical product business.
• Language Skills
• Proficiency in English, able to communicate fluently with headquarters and customers.
• Knowledge of the local language is an advantage if working in specific countries (e.g., German, French, etc.).
• Other Requirements
• Driver's license: A valid international or European driver’s license (depending on country requirements).
• Ability to travel and flexibility in work schedule.

Employment type: Full-time.

Seniority level: Mid-Senior level.

Industries: Appliances, Electrical, and Electronics Manufacturing.

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