After-Sales Technical Support Engineer -Chinese Speaker

Overview

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Responsibilities

• Provide technical after-sales support and fault diagnosis guidance for automotive products to overseas customers, including dealers and service centers.
• Troubleshoot and resolve technical issues encountered during product use, either remotely or through on-site support when necessary.
• Collaborate with internal departments such as R&D, Quality, and Manufacturing to support product improvement initiatives and ensure timely issue resolution.
• Prepare and maintain technical service documentation, including diagnostic guides, technical analysis reports, and troubleshooting manuals.
• Deliver regular technical training sessions to overseas customers, both online and on-site, to improve their diagnostic capabilities and service standards.
• Collect, analyze, and interpret failure data from overseas markets to identify trends and provide actionable recommendations for product and service improvement.

Qualifications

• Bachelor's degree or above in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Automation, or a related field.
• Minimum of 5 years’ experience in automotive after-sales service, technical support, or quality-related roles; experience supporting overseas markets is highly preferred.
• Strong understanding of vehicle systems, including mechanical structures, electrical architecture, and diagnostic tools.
• Fluent in English, with excellent verbal and written communication skills to interact effectively with international clients; Chinese is a plus.
• Practical, hands-on approach with strong independent problem-solving abilities; willingness to travel internationally for short-term assignments.
• High level of responsibility, with strong cross-cultural communication skills and a strong customer service mindset.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

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