Application Manager (M/W/D)

About The Role

Are you passionate about helping customers get the most out of their software? Do you enjoy solving functional challenges and guiding users toward smarter ways of working? We are looking for an Application Manager to join our team in Germany and support our clients in maximizing the value of their Planon application.

As an Application Manager, you will be the functional expert and trusted advisor for our customers. You will help manage and optimize their Planon application, ensuring it aligns with their evolving business needs. You will work closely with clients across Germany, both remotely and on-site, to resolve incidents, implement changes and support new releases.

You will be part of a collaborative and international team, working with colleagues across Europe. Our strong partnerships with Planon, Schneider Electric and SAP allow us to offer customers a uniquely flexible and powerful solution portfolio.

Responsibilities

• Maintain and optimize the Planon application setup based on customer feedback and new insights
• Guide customers in using the application effectively through on-the-job training and support
• Resolve functional incidents and implement configuration changes
• Advise clients on new features and releases, identifying opportunities for improvement or expansion
• Create and maintain documentation and user instructions
• Build strong relationships with clients and act as their go-to expert for application-related questions

Profile

We are looking for someone who is proactive, communicative and customer-focused. You enjoy working in a dynamic environment and are comfortable taking ownership of your work. You are a team player who thrives on collaboration and continuous learning.

Requirements

At least 3 years of experience in a functional IT role, ideally involving software configuration or application management
Bachelor’s or Master’s degree in IT, Facility Management with IT affinity or a related field
Familiarity with methodologies such as ITIL or BISL is a plus
Strong communication skills and the ability to lead training sessions and workshops
Fluent in German and English
Willingness to travel within Germany and occasionally to other European locations

We offer

A healthy work-life balance with the flexibility of hybrid working. We foster a collaborative and learning-oriented environment, offering continuous development and meaningful training opportunities. Additionally, you will work on challenging projects with world-leading clients, gaining extraordinary experiences.

Join us on our journey to become the recognised world leader in Smart Sustainable Building Management software solutions. How do we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play!

Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

Excited to build connections and make an impact? Join us, apply today and let's shape the future together!