Stellenbeschreibung:

Inivos (www.inivosglobal.com) leads innovation in technology, specializing in Enterprise Solutions, Product Development, and Staff Augmentation. Our team of over 180 professionals, including consultants, developers, and quality engineers, delivers cutting-edge solutions that set new industry benchmarks. Within just five years, we’ve established a robust client base across North America, the UK, Scandinavia, South Africa, UAE, Sri Lanka, Bangladesh, Singapore, Netherlands and Australia.


Job Description

We’re looking for a proactive person to monitor production systems to identify issues in advance, to work collaboratively with various internal and external stakeholders to apply solutions which assist issue resolution in a timely manner, As an Application Support Engineer, you will be responsible for:

• Incident and Problem management along with effective customer communication
• Respond to customer requests as per agreed SLA’s
• Initiate investigation on issues and work with Product and Test teams to troubleshoot the same
• Create status reports and review the same with customers during the weekly / months calls
• Create and update Knowledge Based articles to help resolve similar issues in future
• Work with Product, Test and Release teams
• To help with on solution delivery
• Prioritise items that need to be fixed in future releases
• Review database and application health check reports and address reported issues and warnings
• Stay updated on new application features and energy market changes
• Engage in developing and enhancing support monitoring and health check tools
• Work with ITI team to optimise database performance
• Provide end user training whenever required.

Requirements

• HND/ Degree in computing or in a relevant discipline
• 3+ years of hands-on experience in a similar position
• Database application development in Microsoft platform
• MS SQL Server Database administration and ability to work with MS SQL ETL packages
• Solid communication skills and customer-focused attitude
• Resourceful team player with strong troubleshooting and problem-solving skills
• Ability to effectively switch between different work priorities
• Ability to work in a fast-paced customer-centric environment and deliver immediate value
• A natural collaborator and effective team player
• Exceptional attention-to-detail and a drive to achieve result

Desirable

• Ability to read and modify C#. VB .Net and T-SQL codes
• Application deployment on IIS
• Exposure to cloud-based software and support ticketing solutions
• Australian utilities knowledge and experience is an added advantage
• Experience in mentoring team members through to valuable outcomes

Benefits

• Competitive compensation.
• Recognition & appreciation.
• Training & certifications funded.
• International exposure.
• Open work culture.
• Recreational activities and events.
• Bonus entitlement.
  

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