Application Support Manager (m/w/d)

Application Support Manager (m/f/d)
Are you a real organizational talent who enjoys dealing with customers? Are you willing to familiarize yourself with our software solutions and support our customers in using them?
Then you've come to the right place!
We are looking for a dedicated Application Support Manager (m/f/d) to join our team on a full or part-time basis and inspire our customers.
Your passion for excellent customer service and your ability to communicate in a customer-oriented manner are crucial. We are looking for an individual who is willing to get to grips with our software and support our customers with all their queries - from technical challenges to complex application issues. We do not expect immediate in-depth technical knowledge, but value your willingness to actively familiarize yourself with our software and make our product a real success for our customers.
Become part of our team and help us to ensure the success of our customers!

Your tasks with us

• Answer customer inquiries and provide solution-oriented support You are the first point of contact for our customers, answering their queries and providing helpful information. You will work closely with our internal development department
• Solve user problems You will independently identify and resolve problems that may arise while using our software
• Connecting new customers and designing suitable training courses You ensure a smooth introduction to our systems when connecting new customers. This also includes training sessions in which you explain the functions and possibilities of our software in an understandable way
• Creating specifications for further development You create specifications for development in order to continuously develop our application based on customer feedback and identified needs
• Create documentation & bug tickets You create documentation that describes in detail both the use of our software and how to fix bugs
• Carry out software tests You test our applications for functionality and user-friendliness

Your qualification

• Solution-oriented and software-savvy
• Distinct user orientation
• Strong communication skills
• Business fluent German and solid English skills
• Experience in IT customer service

We offer

• Flexibility & work-life balance Benefit from flexible working hours, flexitime models and the option to work from home
• Attractive vacation policy Enjoy 30 days' vacation, plus Christmas and New Year's Eve off
• Mobility & pension provision We support you with JobRad, a discounted Germany ticket and a company pension scheme
• Development & further training We promote your personal and professional development through a wide range of training opportunities
• Flat hierarchies Benefit from short decision-making processes and an open corporate culture in a family-friendly environment

Sounds like an exciting challenge in an attractive environment for you?
Then we look forward to receiving your application!
Please send us your application documents by email to
We look forward to getting to know you!

Contact person HR

Mr. Arne Tauchmann

For reasons of readability alone, we do not differentiate between the genders in our texts. All genders are always meant.