ASDE Technischer Support Langenhagen

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Position: Technischer Support und Schulung – 100 % – (m/w/d)

Location: Langenhagen, Germany

We are looking for a technical support and training specialist to work at our Langenhagen location, available immediately.

Responsibilities

• Technical support for compact machines, vehicle carriers, winter service devices and large machines (1st level support)
• Reception, processing and documentation of technical inquiries via telephone, e‑mail or ticket system
• Creating quality reports
• Distributing and tracking after‑sales information
• Communicating with other departments (service, sales, dealers, customers)
• Planning and conducting technical training sessions
• Maintaining the knowledge base
• Troubleshooting at customer / dealer / service center
• Assisting with warranty and spare‑parts matters

Qualifications

• Training as a Mechatroniker, Kfz-/Nfz, Land‑ and construction machine mechanic or technician / master
• Good knowledge of hydraulics, electrical systems and electronics
• Preferable experience with vehicles and equipment featuring complex hydraulic and electronic systems and controls, including electric drive concepts
• First experience in e‑mobility or willingness to intensively learn this technology
• Travel willingness of 10–20 %
• Fluent German language skills

Benefits

• Challenging and varied work area
• Friendly and team‑oriented working atmosphere with open direct communication
• Attractive employment conditions
• Flexitime account and flexible working hours, hybrid workplace
• Company pension scheme and capital‑saving schemes
• JobRad
• 42 days of sick pay

Important note: A valid work permit for Germany is required for non‑EU citizens. Applications without a valid work permit and sufficient German language skills may not be considered.

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