Automation Hardware Technical Support Europe (m/w/d)

Automation Hardware Technical Support Europe (m/w/d)

Beckman Coulter, a Danaher company, is seeking a Technical Support Specialist for a remote-based role in Italy or in Germany .

Reporting to the Technical Support Manager, you will operate in an international environment, providing second-level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms . You will drive service targets while ensuring strong customer satisfaction and retention. You will apply critical thinking to resolve actions to rapidly repair instrumentation, train our customers and Service Engineers, support the Applications Team, and verify the operational performance and data quality of systems to support the overall commercial organization.

You will operate independently in the Italian/Germany territory and in Europe when needed (overnight travel as required) to provide excellent customer service to clients while installing and maintaining automation instrumentation and systems in hospital and standalone laboratory environments. We operate as a team to share standard methodologies, mentor, and receive experienced technical support.

The Essential Requirements Of The Job Include

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support or Field Service experience with Diagnostics market.
• Early careers are welcome but with troubleshooting experience gained during thesis or internships.
• Proficient English, both spoken and written, is mandatory.
• Ability to travel and provide service in the whole country as well as periodic travel to other European countries and overnight travel. A current valid driver’s license is required.

It Would Be a Plus If You Are

• Willing to work different shifts/flexible hours as business needs.
• Analytical mindset, able to analyze data, identify problems, and find effective solutions.

Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates and their families. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.

At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. You’ll accelerate your career while driving innovation that improves lives with guidance from committed leaders, DBS tools, and a global organization. As part of the Danaher family of 67,000 associates across the globe, your opportunities for growth and development are unparalleled.

We believe that creativity and innovation thrive when diverse voices are heard, and we’re taking concrete steps to foster an inclusive and engaging workplace. If you’d like to learn more, read stories from our associates on our Careers Blog or contact a recruiter.

For more information, visit

Seniority level : Not Applicable

Employment type : Full-time

Job function : Engineering and Information Technology

Industries : Medical Equipment Manufacturing

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