Automation Hardware Technical Support Europe (m/w/d) - Jobbird.com

Automation Hardware Technical Support Europe (m/w/d)

Beckman Coulter, a Danaher company, is seeking a Technical Support Specialist to provide second‑level support for Automation Platforms across Italy or Germany and Europe. The role reports to the Technical Support Manager and involves troubleshooting, customer training, and maintaining instrumentation in hospital and laboratory environments.

Responsibilities

• Resolve customer problems and issues through technical expertise and troubleshooting on Automation Platforms.
• Drive service targets while ensuring strong customer satisfaction and retention.
• Rapidly repair instrumentation, train customers and Service Engineers.
• Support the Applications Team and verify operational performance and data quality of systems.
• Operate independently in Italy or Germany, visit customers in Europe, and travel overnight as needed.

Qualifications

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support / Field Service experience in the Diagnostics market.
• Proficient English, both spoken and written.
• Ability to travel across the country and periodically to other European countries; valid driver’s license required.
• Experience gained during thesis or internships is welcome for early career candidates.

Preferred

• Willingness to work different shifts/flexible hours as business needs.
• Analytical mindset, able to analyze data, identify problems and find effective solutions.

Benefits

Beckman Coulter offers comprehensive, competitive benefit programs that add value to associates and their families, including health care, paid time off, and other supportive initiatives. Learn more at danaherbenefitsinfo.com.

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