Automotive emergency call service - all genders

Stellenbeschreibung:

Overview

We are looking for talented personalities (m/f/d) who can keep a professional composure in stressful situations. You are able to calm down callers who are under emotional pressure due to an unusual situation with their car (accident / misfunction / breakdown).

After an intense training, you will be able to initiate apropriate steps depending on the situation and, if necessary, inform contact persons. In doing so, you strictly adhere to the given processes and thus ensure a smooth process in solving the customer's emergency situation.

Typical tasks

Receive calls from car drivers of a high end automotive brand
Understand the problem and iniciate remedies
Comunicate with experts if you don t have a solution handy
Exchange information with external partners, like police, ambulance, towing services
Work in a customer support / customer service environment

Do you have what it takes

High stress resistance in emergency situations
Can work shifts
Fluent in Czech and English - German would be a plus

What we offer

Intense training and education as well as further coaching during your employment
Free training and good development opportunities within the company
Regular corporate events and nice team evenings
Good accessibility by public transport

Wir freuen uns Sie kennenzulernen!

Sie können uns Ihre Bewerbung an senden.